Caras Insurance Agency Inc.

This insurance agency has been wildly unprofessional and irresponsible. Bought a new car and was supposed to be added as a driver to the new policy, after multiple back and forth phone calls, was given a policy that was reasonable but wanted over $1000 up front. We obliged, getting a check to our agent Denise as quickly as possible to start coverage. Weeks later we get a bill in the mail asking for $1700 more dollars up front, and our policy is thousands of dollars more than what was told to us by our agent, who happened to go on vacation and was unreachable that week. No one else at Caras could come up with a reason for the discrepancy in price and could not help us, so we switched to Geico and chose to just pay the policy (which was much, much more reasonable) up front. They sent over all the information to Caras, and we have been waiting for weeks on a refund of our deposit. Called today to check on the status of things, and we are met with a lot of attitude from the agent Denise whom we gave the $1000 check to. She claims she can't guarantee we can get our money back and tries giving us the runaround. Also claiming they didn't get the information sent over by Geico showing we had new coverage. Geico confirmed all information was sent over weeks ago, and just to be sure, sent it all over again. This has been the worst experience with an insurance agent I have ever dealt with. Not only was the policy thousands more than we agreed to, but it was with an entirely different company than we were told it was going to be through. We are still waiting on a refund of our deposit and it has been weeks. I do not recommend this agency, and I would be careful about giving them money up front since apparently all the important details of the policy - like the price and the insurance carrier - can change without your knowledge.
Jun 21st, 2023

Jun 6th, 2022

May 31st, 2022

Always great service
Dec 27th, 2021

Best insurance agent that i have ever dealt with
Mar 10th, 2021