Verizon

Came here the day after Christmas for a new phone Mark hooked it up the dude is legit . He made everything easy and told me exactly what I needed without trying to upcharge me . That's my brother from another mother.
Dec 23rd, 2023

Oct 18th, 2023

Helpful and friendly
Oct 4th, 2023

Good afternoon, I wanted to share that Jacob Dunham out of the Verizon sales office located at 728 Gar Highway in Swansea, MA was the BEST experience we have had. We stopped going to that sales office about 3 years ago due to poor service from 2 gentlemen who are no longer employed there. We were hesitant to go, but are we glad we did. We walked away with 4 new cells, 4 cell cases, 2 magnet wallet attachments, 4 clear glass screen protectors, and honestly, if it weren't already 9:18 p.m. we would've kept purchasing items as Jacob was that attentive. EXCELLENT. There was another rep and the store manager there that were also incredibly helpful. The store manager was about to leave when we walked in and stayed to ensure Jacob was supported and that we were happy. Great job with staffing that stores with professional sales representatives!!! We almost left Verizon (check our account - you'll see), but they turned that around. It was past closing and Jacob didn't flinch and offered to meet my husband back at the store today to finish transferring the data from my cell to the new one! Thank you, Jacob and the team at the Swansea store. - Natacha & Family
Feb 12th, 2024

I remember when premium retailers were things to be avoided. Grand Wireless always was terrible so I stuck with the Retail stores until switching the Best Buy because I wanted their warranty, not Asurion's. But as I approach another upgrade, my two visits to this store (And the decline of the service in retail stores and the knowledge of staff at Best Buy) is ultimately drove me to make my next upgrade HERE. I don't like the Middletown location as much. THIS is the one to go to (Though I hear their other one in Northern RI is good too...) I did my mom's upgrades here and the person helping was genuinely friendly, something I honestly don't see too often anymore, so I started going here for all my upgrades. It's not very often a salesman can ACTUALLY ANSWER my questions! This review was updated in November 2023 because as I promised when I first did the review MANY YEARS ago...This has been were I did the last 2 phone upgrades, and even added a tablet!
Nov 23rd, 2023