Chamber of Commerce

      Verizon

      ( 82 Reviews )

      Verizon
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      Hours

      Thursday:
      10:00 AM - 7:00 PM
      Friday:
      10:00 AM - 7:00 PM
      Saturday:
      9:00 AM - 7:00 PM
      Sunday:
      11:00 AM - 6:00 PM
      Monday:
      10:00 AM - 7:00 PM
      Tuesday:
      10:00 AM - 7:00 PM
      Wednesday:
      10:00 AM - 7:00 PM
      CALL DIRECTIONS WEBSITE REVIEWS

      Chamber Rating

      Verified Member
      4.4 - (82 reviews)
      67
      4
      1
      0
      10
      Read Our 82 Reviews

      Chamber Rating

      Verified Member
      4.4 - (82 reviews)
      67
      4
      1
      0
      10
      › ‹
      • Jon Welker

        Thanks joshfor all your help !
        Mar 7th, 2024

      • Simmons Shared

        My best experience ever at a phone store. The gentleman in Sudbury helped me set up my phone quickly and efficiently. He was ultra competent.
        Mar 4th, 2024

      • Laura Donovan

        I had an excellent experience both with the call center before I arrived at the store and while at the store. All staff were very knowledgeable, friendly and helpful.
        Feb 21st, 2024

      • Katelyn Reilly

        Besides Verizon charging me and not sending the phone. I get 7 stories from every agent I talked to. I get someone who can cancel the order and do a new one same day pick up but not close. Store says it takes 2 hours its been 6. No one at the store picks up, Verizon is useless. Update: I emailed the store as they responded to this review; nothing no response. They cancelled my order. Supposedly my order was ready but I received no email telling me it was. You cannot get through to anyone at this store. Youre told not to go to the store until you receive an email the order is ready.
        Jan 30th, 2024

      • Beth Last

        Bait and switch - $800 trade in credit not applied! We opened a new line and upgraded our plans (5 total lines) and were offered a special promotion if we traded in one of our phones we originally were keeping. We went with the deal as it sounded good. Ever since this 6 months ago our bill has been wrong. One of our add on promotions fell off - we went back to have it fixed. Verizon said the phone trade in deal wasnt applicable to the plan we were on despite Victra saying they have that promo. In December we were notified the trade in credit would disappear and we went into victra and they said the email was an error and to ignore it. Now Verizon is saying that promo never existed. We have been to Victra 8-10 times and talked to Jason, Wally and Peyton and no resolution and non of them call back with any updates. Lots of finger pointing between Victra and Verizon but we are the ones out the money after lots of time and energy. Super nice in person - zero results if there is an issue and they dont back their promises. Be warned.
        Mar 8th, 2024

      Read Our 82 Reviews

      About
      Verizon

      Victra is your local Verizon Authorized Retailer in Sudbury, MA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

      Contact Info

      Products

      • Audio accessories
      • Cases & Protection
      • Power accessories
      • Smartphones
      • Tablets
      • Wearable devices
      • Sim cards
      • Laptops
      • Home phone replacement
      • Mobile broadband

      Services

      • New Lines
      • Upgrades
      • New Devices
      • Accessories

      Brands

      • Verizon Wireless
      • Samsung
      • Apple
      • Motorola
      • Casemate
      • Otterbox
      • Google
      • PureGear
      • Gear4
      • Incipio
      • Mophie
      • JLab
      • Eargo
      • Tech21
      • Clckr
      • Urbanista

      Languages

      • English
      • Spanish

      Payment Methods

      • AMERICANEXPRESS
      • ANDROIDPAY
      • APPLEPAY
      • CASH
      • DISCOVER
      • MASTERCARD
      • SAMSUNGPAY
      • VISA

      Images

      Questions & Answers

      Q What is the phone number for Verizon?

      A The phone number for Verizon is: (978) 579-4187.

      Q Where is Verizon located?

      A Verizon is located at 415 Boston Post Rd, Sudbury, Massachusetts 01776

      Q What is the internet address for Verizon?

      A The website (URL) for Verizon is: https://victra.com/stores/ma-sudbury?y_source=1_OTU0NjE0Ni01NDUtbG9jYXRpb24ud2Vic2l0ZQ%3D%3D

      Q How big is Verizon?

      A Verizon employs approximately 20+ people.

      Q What days are Verizon open?

      A Verizon is open:
      Thursday: 10:00 AM - 7:00 PM
      Friday: 10:00 AM - 7:00 PM
      Saturday: 9:00 AM - 7:00 PM
      Sunday: 11:00 AM - 6:00 PM
      Monday: 10:00 AM - 7:00 PM
      Tuesday: 10:00 AM - 7:00 PM
      Wednesday: 10:00 AM - 7:00 PM

      Q How is Verizon rated?

      A Verizon has a 4.4 Star Rating from 82 reviewers.

      Hours

      Thursday:
      10:00 AM - 7:00 PM
      Friday:
      10:00 AM - 7:00 PM
      Saturday:
      9:00 AM - 7:00 PM
      Sunday:
      11:00 AM - 6:00 PM
      Monday:
      10:00 AM - 7:00 PM
      Tuesday:
      10:00 AM - 7:00 PM
      Wednesday:
      10:00 AM - 7:00 PM

      Ratings and Reviews
      Verizon

      Overall Rating

      Overall Rating
      ( 82 Reviews )
      67
      4
      1
      0
      10
      Write a Review

      Jon Welker on Google

      image Thanks joshfor all your help !

      Business Response on Google Feb 21st, 2024
      Hi Jon! Thanks for taking the time to leave this rating for your experience at our store. Your praise has been shared with our team, and we hope you stop in again!

      Simmons Shared on Google

      image My best experience ever at a phone store. The gentleman in Sudbury helped me set up my phone quickly and efficiently. He was ultra competent.

      Business Response on Google Feb 13th, 2024
      Hi Simmons, We are happy to hear that you had a positive experience at our store and that we were able to provide you with great customer service! We hope to see you again!

      Laura Donovan on Google

      image I had an excellent experience both with the call center before I arrived at the store and while at the store. All staff were very knowledgeable, friendly and helpful.

      Business Response on Google Feb 20th, 2024
      Thank you for your review, Laura. We are so happy to hear that you had a great experience at our store! We love helping our guests and are glad that we were able to provide you with great customer service. Thanks for visiting and we hope to see you again!

      Katelyn Reilly on Google

      image Besides Verizon charging me and not sending the phone. I get 7 stories from every agent I talked to. I get someone who can cancel the order and do a new one same day pick up but not close. Store says it takes 2 hours its been 6. No one at the store picks up, Verizon is useless.
      Update: I emailed the store as they responded to this review; nothing no response. They cancelled my order. Supposedly my order was ready but I received no email telling me it was. You cannot get through to anyone at this store. Youre told not to go to the store until you receive an email the order is ready.

      Business Response on Google Feb 9th, 2024
      Hello Katelyn, Thank you for bringing this concern to our attention. Would you be able to contact us so that we can review this in greater detail and assist you further? Please email us at [email protected]. We look forward to speaking with you soon.

      Beth Last on Google

      image Bait and switch - $800 trade in credit not applied! We opened a new line and upgraded our plans (5 total lines) and were offered a special promotion if we traded in one of our phones we originally were keeping. We went with the deal as it sounded good. Ever since this 6 months ago our bill has been wrong. One of our add on promotions fell off - we went back to have it fixed. Verizon said the phone trade in deal wasnt applicable to the plan we were on despite Victra saying they have that promo. In December we were notified the trade in credit would disappear and we went into victra and they said the email was an error and to ignore it. Now Verizon is saying that promo never existed. We have been to Victra 8-10 times and talked to Jason, Wally and Peyton and no resolution and non of them call back with any updates. Lots of finger pointing between Victra and Verizon but we are the ones out the money after lots of time and energy. Super nice in person - zero results if there is an issue and they dont back their promises. Be warned.

      Business Response on Google Mar 3rd, 2024
      Hello Beth, Thank you for bringing this concern to our attention. Would you be able to contact us so that we can review this in greater detail and assist you further? Please email us at [email protected]. We look forward to speaking with you soon.
      Load More Reviews

      Overall Rating

      Overall Rating
      ( 82 Reviews )
      67
      4
      1
      0
      10

      Write a Review

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      Cell Phone Store Near Me in Sudbury, MA

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      Sudbury, MA 01776
      (978) 443-8461
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