Jaguar Sudbury Certified Pre-Owned & Service - Parts Center

I had a great experience at the Sudbury dealership! The staff was very supportive, attentive, and focused on getting things done the right way. I specially want to give a shoutout to Tom and Lawrence, who went above and beyond to ensure that everything went as smoothly as possible. They provided exceptional service and I would highly recommend this dealership to anyone looking to purchase a vehicle.
Oct 10th, 2023

Jonathan was outstanding. My I-Pace was there for 34 days and during that time he took all of my phone calls, gave me updates via text message, and made sure that my vehicle was completely fixed before getting my car back to me. His customer service was exceptional, and I really appreciate his efforts. So far all is well on day 2. Thanks Jaguar Sudbury!
Oct 4th, 2023

Ive had wonderful experiences at JLR Sudbury. Jonathan and Caleb are both super helpful and make the entire experience seamless. After annual maintenance and a few other items my F-Type is running better than ever. Thank you!!
Sep 9th, 2023

Services performed that I did not ask for, and said that I didn't need. Told me there were mechanical issues that need work and the service report said the opposite. No response from Service Manager when I reached out for an explanation.
Sep 7th, 2023

I am very dissatisfied. I dropped off my xk with a convertable top issue. After 5 weeks and no call i finally reached someone after 3 attempts only to be told they did not have anyone familiar with convertables . I picked up the car the next day only to have it be dead in my garage in the morning. After conversations with customer service i had it towed to jaguar in Norwood and after 5 more weeks they found a loose connector. After reseating the connector the car started and they are charging me 2100 for the diagnostics. This was obviously caused by the technician in Sudbury who was attenpting the repair. Jaguar has told me i am out of luck. I must pay the 2100 and now proceed with the origional top repair. I did not expect this level of issues. Very poor service. Still not repaired but out several months and 2100.
Jan 8th, 2024