Northern Tool Manufacturing Company
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170 Progress Ave
Springfield, MA 01104 - 413-732-5549
Hours
Chamber Rating
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Eileen Avila
Oct 12th, 2018 -
Tom Donahue
I am an advantage member, and ordered 2 handheld CB radio via customer service. One radio faulty out of the box and had a bad microphone. Initiated a return via phone customer service and because the items was fulfilled by a 3rd party I cant return until that 3rd party responds to Northern Tools request. It has been 2+ weeks and still no response from the fulfiller. Northern Tool Customer service say they escalated the case and need to wait another 5 day before I should expect to hear something form them! How about just ship me a new radio and then you can figure out how to return the one that is faulty! The consumer should not be stuck with a faulty product because big business can't get out of its own way to do the right thing for the consumer!
Sep 18th, 2020
Contact Info
- 413-732-5549
Questions & Answers
Q What is the phone number for Northern Tool Manufacturing Company?
A The phone number for Northern Tool Manufacturing Company is: 413-732-5549.
Q Where is Northern Tool Manufacturing Company located?
A Northern Tool Manufacturing Company is located at 170 Progress Ave, Springfield, MA 01104
Q What is the internet address for Northern Tool Manufacturing Company?
A The website (URL) for Northern Tool Manufacturing Company is: http://www.northerntoolmfg.com/
Q What days are Northern Tool Manufacturing Company open?
A Northern Tool Manufacturing Company is open:
Tuesday: 6:00 AM - 4:00 PM
Wednesday: 6:00 AM - 4:00 PM
Thursday: 6:00 AM - 4:00 PM
Friday: 6:00 AM - 4:00 PM
Saturday: Closed
Sunday: Closed
Monday: 6:00 AM - 4:00 PM
Q How is Northern Tool Manufacturing Company rated?
A Northern Tool Manufacturing Company has a 3.0 Star Rating from 2 reviewers.
Hours
Ratings and Reviews
Northern Tool Manufacturing Company
Overall Rating
Overall Rating
( 2 Reviews )Eileen Avila on Google
Tom Donahue on Google
I am an advantage member, and ordered 2 handheld CB radio via customer service. One radio faulty out of the box and had a bad microphone. Initiated a return via phone customer service and because the items was fulfilled by a 3rd party I cant return until that 3rd party responds to Northern Tools request. It has been 2+ weeks and still no response from the fulfiller. Northern Tool Customer service say they escalated the case and need to wait another 5 day before I should expect to hear something form them! How about just ship me a new radio and then you can figure out how to return the one that is faulty! The consumer should not be stuck with a faulty product because big business can't get out of its own way to do the right thing for the consumer!
Overall Rating
Overall Rating
( 2 Reviews )Write a Review
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