Haya Sushi | All You Can Eat

Atmosphere seems lacking- very plain and noise carries easily as there's nothing to absorb noises. Service was fine, never had to wait long. Hot tea was absolutely disgusting, and some of the beef in what I ate had a slightly odd aftertaste. Sushi was good however, except for the one roll I had that was supposed to have snow crab, but was imitation crab instead. Was shocked to see an 18% gratuity already included in the final check, and thought it was quite funny they still had an option to leave a tip afterwards, especially since it was just me eating there. Not sure I'll be back anytime soon.
Apr 3rd, 2024

this place was amazing few months ago. but since opening the second location in Enfield the quality, menu offerings, and customer service have dropped off rapidly. My friend and I popped in for a quick dinner - always an hour, no more. about 10 other patrons, full staff... we sat for nearly 40 minutes before realizing they never came over to take our order, and weren't coming to (we filled out our usual order immediately, set it aside for the taking, and kept chatting until I realized, hey, is our food coming? and my friend goes, they didn't even take the paper order away yet... cue surprised, frantic flagging on my part that went ignored several times). hard to flag them down for drinks, napkins, food. I noticed the other patrons struggling with that, too. girls were mostly on phones or pretending to not see people while circling the restaurant. took another half an hour repeatedly asking different girls for the check. we were given attitude when told that our whole dining experience took two hours, and they were definitely talking about us afterwards. not surprised at the lack of customer service, as there is now an 18 percent gratuity added to check - I wouldn't have tipped anything last night for the blatant disregard! if you want good sushi buffet with fresh fish, nice presentation, and attentive staff that knows what you need before you even have to say it, please try Ichiban in East Longmeadow. You won't miss Haya at all.
Mar 29th, 2024

A little bit expensive but all the food was good. Go with an empty stomach
Mar 28th, 2024

Went the other night. Waited over 40 minutes for them to even take our order. We had to flag someone down. Who was clearly annoyed because we weren't her table. They rushed the food out. The shumi was super watery with no flavor and some of the sushi was cut so big that the nori gagged us. It took asking for the check 2 times to get the check and that took another 30+ minutes. We just wanted to get out as soon as possible after. Only to find out while paying that they now are forcing an 18% gratuity for every check. Which we were super upset about because their service did not deserve any gratuity. If you don't finish your food they also charge $1 per piece of sushi you do not eat...
Mar 27th, 2024

Food was pretty good, the service was great. All the food came out really quick we began running out of room on our table. Would go back again in the future!
Mar 23rd, 2024