24 Ford of Easton

Would NEVER return. I leased my vehicle from Baystate and during the time in my lease the dealership changed hands and was not 24 Ford of Easton. When my lease was up, I decided I would like to buy it out. I had made an appointment in advance to buy out my lease. I spoke with Sam (who initiated this process by calling me to help with my lease options) for months prior and was told a lot of information that was incorrect. I was provided with the figures based on the estimated payoff in Jan. I ended up coming in in March with an appointment (my lease was not officially up until May) but still needed to start from scratch with a salesperson and not Sam, who I had been working with. Very strange process. Those monthly payment numbers were somehow higher with money down - even though I said several times I wouldn't be putting money down - and I had made a couple car payments since that original estimate so the numbers from the sales team made no sense. I also filled out the credit app prior to coming in. All that "prep" and making an appointment and I was still in the dealership for over 2 1/2 hours. Nothing was ready or prepared for me. I don't really understand why. There was not ONE other person in the dealership so it's not like they were busy. Also those "numbers" for my monthly payment included warranties that they included automatically without telling me, and that was not outlined or explained until I got into the financing office. I just wanted to buyout the car, not pay hundreds a month in warranties that was attempted to be added in automatically. Sam had told me that interest rates could be matched if I was able to find a lower rate elsewhere. Come to find out while in the dealership, this was not correct - Tony had given me an 9% interest rate which is outrageous. I have excellent credit and was able to find a 6% rate elsewhere. She was able to get it to 8% which was not much of an improvement from the initial 9%. When I asked if I could use my own financing she said nope, I'd have to leave my car there until the title came in. This is just a way to force people to use their financing- which is fine if they actually had good options. Instead I was quite literally forced into a higher interest rate because I have 3 toddlers and cannot not have a car for weeks. And now I can't refi that rate down for 3 months. I was also told my credit would be pulled ONCE. I have this in writing. It was pulled FOUR TIMES. 4 hard inquires. When I let Sam know this, since she is the one who told me my credit would be pulled once, she said she would have the manager Damon call me. That was 3/6 and I have gotten no such call. I just really feel like this was a huge bait and switch since I was told things would happen one way, and the experience in the dealership was completely different. A customer rep sent me an automatic email asking about my experience, and I outlined all of the above and was told again that I would receive a phone call from management. Do you think anyone actually called me? LOL NOPPPEEE On 4/5 I decided to email the owner of the dealership with these details so he was aware. I do not expect anything and I understand that nothing can be changed at this point, however as the owner I am sure feedback is valuable. Apparently not though as he ALSO did not bother to respond to me. Complete crickets from them all. The amount of money they got from me for doing some paperwork is just disgusting. They also marked up the interest rate because if I went through the EXACT SAME bank directly, I found out my rate would have been 6% instead of 8%. This place is dishonest and does not care about their customers, or even attempting to keep them! Do not trust a word these people tell you. My husband and I both own fords and I would NEVER return to this particular dealership.
Apr 10th, 2024

Thank you for all your hard work & for always helping me whenever I need it, your work is always noticed & appreciated Ford needs more people like you Thank You Jovanni Teixeira
Apr 3rd, 2024

Working with Jovanni was great! He treated my dad and I like family. He made us feel relaxed and his efforts to make sure we were satisfied were excellent. Kam in finance made the aspect of the process very easy. All in all a great experience. Thank you!!
Mar 31st, 2024

Was told all day was being looked at and will call me with update gp there in person since no call back was never even taken I to the bay. Tried to run it in while I was standing there. No problem with busy or what but have a an appointment told be done earlier and then to be lied to all day about it. Unacceptable. No mis comms I was given bad information and lied to my face that tech was still diagnosing issue currently and they didn't even bring van in yet. I spoke with and told service manager on site full story. Ask him. No need for me to contact anyone.
Mar 29th, 2024

Geoff. Was very helpful and kind!
Mar 27th, 2024