Income Tax Plus

Unfortunately, my experience at for my tax appointment was unsatisfactory. I had a scheduled appointment at 3:00 p.m. I came 10 min before but upon arrival, there was no one available to assist me. I attempted to call several times to understand what was happening, but my calls were simply disconnected without any explanation. I understand that unexpected issues can arise, but the lack of communication and the absence of staff at the counter was highly unprofessional, especially since I had other commitments. Bad costumer service!!!!!!
Apr 9th, 2024

PLEASE IF YOU ARE READING THIS Do not file your tax in this place. They don't have good morals to work. I asked one amendment if on April 14 and they sent on August 29 because I went in personal. They never get your phone calls or emails. PLEASE IF YOU ARE READING THIS: Don't do your taxes there. They are totally disorganized, they make their fees with the wrong name and many other mistakes. This time I asked for an amendment on April 14th and they only sent it after I returned in person on August 29th. Because I was tired of calling and not receiving any response.
Sep 28th, 2023

After 3 years using them for personal and business taxes we had to stop. They are unprofessional and terrible customer service. After the manager left that place became just a money collector. Please dont use them. It took them almost a year to file our taxes.
Sep 15th, 2023

They are terrible at providing assistance, I have been doing my taxes with them for 3 years, and nothing has changed. If you have any questions, difficulties and need help, you don't need to count on them, they don't answer phone calls, emails, or any messages, plus this year I booked my appointment with someone, I got there and she said someone else would go answer me. Lack of commitment and responsibility to the customer.
Aug 9th, 2023

Aug 6th, 2022