Sharon Credit Union

Michelle and Peggy in the call center are extremely rude. Very sarcastic with me when I called to handle an emergency. Placed me on hold mid call to "handle this other call real quick" Definitely added to the stress of an already stressful situation. Then tried to hang up when I asked for a supervisors help as she wasn't helping...need to find a friendlier more helpful bank.
Jun 16th, 2023

I dont know why I still use this bank. I like to have a debit card as a backup form of payment when traveling. They do not let you use your debit card outside of the US. no matter what. They say PIN only transactions will work - THEY DO NOT. They dont let you use with Uber unless you trick them and link through PayPal.but youll still get fraud notifications from this even if youve noticed them of travel plans. I also use Rockland Trust and they are a much better bank with excellent customer service. Its been a long time coming, but my plan is to stop using Sharon Credit Union as soon as I get back into the US. Im sure SCU is fine if you want to continue using them in the the Sharon area and dont need any decent customer service
Jun 4th, 2023

Apr 26th, 2023

As SCU has grown in size, their customer service appears to have suffered greatly.  Very difficult to get a person on the phone to field questions from account holders.  The automated answering service leads to a callback request, not acceptable.  They are mimicking tactics from the big banks, and no longer feel like a community bank or a smaller credit union.
Dec 28th, 2022

Slow unfriendly and do not help there customers with over charged fees
Sep 30th, 2022