Alarms of Berkshire County, A Pye-Barker Fire & Safety Company

While using their monitoring service they performed well for me. When I stopped the monitoring service due to cost and asked them about re-programing of my home alarm so I could still use it local they would not help me. They will not help you if you are not on the monitoring payment plan even if you want to pay for their services. That is terrible customer service and now I will never want to do business with them again due to their lack of customer service and willingness to help me. I had used them for 25-years. I guess they no longer want my money.
Jan 29th, 2024

Dec 19th, 2023

Friendly and empathetic customer service. During a very busy time, they came out to investigate a problem we were having - and on the same day I reported the problem. Thank you!
Jun 2nd, 2022

This is a dangerous company. It was fine until we needed it. Our fire alarm went off and there was no response from the company. I repeat, no response. Thank God we knew what to do. I called to find out what had happened, and I was told there was no alarm on their side. He said something may be wrong, and recommended I call when the office was open. I have had terrible experience calling this company. Several months ago, I called to have my system upgraded with new services. No one called back until I asked to speak to the person in charge. He was walking by and took my call. He apologized profusely, said he would get to the bottom of it, and said if I continued to have a problem, I should get in touch with him directly. After 4 emails to him over a month, including the last one with an exasperated subject line Please Please Please, I received no response. I have, of course, cancelled this service, but remain astonished at the incompetence of a company I pay for Security. Be careful,
Feb 18th, 2022

Excellent customer service
Oct 23rd, 2018