Greylock Federal Credit Union

I used to think highly of Greylock and use them for all my banking however after a dispute over the charging of not only an overdraft fee but a daily fee until my account was brought out of being negative which was continuously being made harder and harder by the additional fees and then the rudeness and lack of customer service that I experienced I closed my account and have since not returned
Dec 21st, 2023

Mr. Diaz was very helpful, assisting me with a statement printout, and he was SUPER with my kiddo, which means the world to me!
Sep 29th, 2023

Dec 1st, 2022

Use this branch all the time, always quick and courteous. They do a great job!!!
Oct 14th, 2022

Gosh we ALL really miss Mark. This used to be the most pleasant place to bank until management changes recently. Now the new girl in charge is very verbally combative, she tries to give random tax advice that comes off threateningly (BAD tax advice to boot) I really dont need her trying to coach me, I own a small finance company and if I needed advice I wouldnt seek it from a local banker. She has a real know it all complex, which she shouldnt because she really dosent know what shes talking about, at ALL. I hope she took the time to look up the difference between I.O.L.A and I.O.L.T.A and how in NYS they are the same thing but used interchangeably considering she took the time to read the letter that came with my check I needed to deposit. Why she felt the need to try to correct an attorneys letter is beyond my own personal comprehension, my attorneys would never let a letter out without using spell check but maybe hers do, I dont know, but I digress, She made me feel as though she was enjoying making things difficult for me, it was sickening really the smile on her face as she was telling me she was unable to deposit my check (which she wasnt wrong about, I expected the results I just didnt expect her to enjoy it so much) honestly she was really just so unpleasant that Im taking my banking elsewhere and my husband and our family is following suit. Hope you guys get someone else in there before you lose more customers. Now Rachel who is a teller up front is just wonderful, pleasant, full of genuine friendly smiles and extremely quick and efficient. Ill miss her bunches:(
Jun 18th, 2023