First Citizens' Federal Credit Union Orleans Branch

Been going to this branch once a month or so for about five years. They are always extremely helpful and personable. Far and away the best bank/CU Ive had. Obviously times being what they are we all need a little more patience with each other compared to pre-pandemic, but even with the understandable changes to how they operate Ive never had a single experience here that wasnt top-notch.
Apr 2nd, 2023

Local branch just closed out of nowhere due to staffing issues apparently. ATM is infrequently refilled at best, customer support on phone is very unhelpful and the next closest branch is about an hour away. I will most likely close account soon, shame since the bank was never a hassle for me before this.
Jan 20th, 2023

Orleans branch is awful. Waiting in line for the teller for over 30 minutes when there is only 2 customers in front of you. Call customer service and wait another 45 minutes on hold...
Mar 16th, 2021

Oct 9th, 2020

Went on a trip to Costa Rica, called the bank and told them EXACTLY where I was going, both the town where we stayed and the airports which I traveled through. Two days into the trip the "fraud detection" went off THREE times and I was trapped in a foreign country without access to my money. Question 1: Why did it go off at all? Question 2: Why would my card still be open if it went off twice? After finding someone with a phone and sorting that BS out, it went off a THIRD time while I was on my way home, and I was unable to get a hotel for my layover. Bottom Line: I should not have to ask for permission to spend my money. This in combination with the absolutely ridiculous business hours (anyone with a job is unable to get to the bank before 4) means its time to switch.
Jan 9th, 2021