Poirier Sales & Service

Awful service. Avoid, go elsewhere.Comical buffoonery. Once they made a sale they show true colors you are considered dead to them.
Feb 16th, 2024

Just got done scheduling service. Katie was very pleasant and accommodating. Made everything very easy!!
Nov 9th, 2023

I purchased an Electrolux washing machine from Poirer Sales in June of this year. Having read many good reviews about Electrolux online and taking the sales representatives advice I decided to buy it. Ever since day one it is basically rendered useless. Every time I wash clothes multiple garments get stuck between the door and the drum for a couple of rotations before finally freeing and then getting caught again. I purchased an extended warranty through Poired and had a tech come by to look at it. He saw what it was doing and was not able to find anything wrong with the door or the drum. He then called Electrolux, whom suggested raising the front feet higher than the back which did not work. I have since called Poirer on multiple occasions & emailed them as well to no avail. I have purchased other appliances from them in previous years but never run into an issue this bad, in which they refused to resolve the issue. As a result, Im now left looking for a new washing machine, but have lost confidence in Poirer and will be looking elsewhere, as Im extremely unsatisfied that they are unwilling to help.
Nov 8th, 2023

Ed from the Poirier Service team did a great job completing a complex repair of our KitchenAid Dishwasher. He demonstrated great skill and was very professional in his approach to the job. We are very happy to have our dishwasher working again!
Oct 13th, 2023

We have purchased all of our Fisher and Paykel appliances through Poirier - actually our entire new construction condo building did! Since then we've run into some issues and had to have a few technicians come out over the years. Sheryl (my spelling may be incorrect!) the service manager is the most helpful customer service person we've ever worked with, especially in helping to alleviate issues we had experienced with scheduling. Andrew the technician is incredibly efficient, knowledgeable, and communicative. Shout out to Christine Grady for running a great business!
May 9th, 2023