Sullivan Tire & Auto Service

If your looking for a good honest place to have your car fixed look elsewhere theres no integrity when it comes to pricing out what you need done thats fact
Jan 19th, 2024

Everyone I encountered was so pleasant and helpful, from the scheduling of the appointment to the mechanics changing my tires!! And my appointment took exactly the amount of time I was told. I was highly impressed with the level of service!
Oct 1st, 2023

Always great service. Friendly, timely and honest.
Sep 7th, 2023

My family and I have been customers of Sullivan Tire for many years; I come from an automotive family, worked in the industry and have met members of the Sullivan family through those years all wonderful experiences. I dont think I have ever written a negative review, but I feel compelled to report the experience I had with the Washington Street, Norwell location, which in my opinion was both a potentially life-threatening situation followed by a shameful display of customer interaction, entirely missing every standard of excellence I have known Sullivan to be over the years. Sat 11/11 - I bring my Jeep for service an oil change and diagnostic of a check engine light; vehicle is showing no signs of performance failure. Im told the CEL is a faulty emission sensor and sticking thermostat no problem. Im told other items can be proactively replaced (bulbs, wipers, air filter, serpentine belt) - I agree, a ~$1400 service. Picking up, the Jeep appears to be hastily parked crooked, skewed, barely in the space. I start the car and think I hear a strange sound, but it did not immediately repeat; applying gas and pulling onto the road the car instantly lurched, would barely move, produces visible smoke/vapor from under the hood with a persistent grinding. I was lucky to get the car off of the road, barely into the adjacent shopping center this happening would have been captured on any road cameras the town of Norwell has or any commercial surveillance in the area. Very fortunate that I had no one else in the car with me and I did not attempt to pull out across any lanes or oncoming traffic. I walk to the shop, explain what happened, am accompanied by employees to the car, who were able to get the car ~100 yards back in the shop. Inside, several technicians and I stood over the open hood discussing the belt noise, grinding, and still visible smoke/vapor, which one technician said may be water evaporating off the radiator/engine since the engine bay was just cleaned from the thermostat job and the engine was just fired up more on that. All would be captured by any CCTV inside having this discussion around the smoking engine. Despite this, I was still charged (and required to pay) in full for everything and was obviously not able to take the car. Mon 11/13 Rob L calls - the car now needs a new drive train module ~$560. I express my disappointment that not only am I now paying for another repair, but that I could have been killed due to the original. Rob tells me he would cover the labor for the new module (which he had just described as plug and play). I ask who is in charge of the location / if I could speak with someone to escalate Im told Rob was in charge and theres no one else. I ask the name of the technician who test drove my car Rob answered that he did it personally. I ask how that could have been that the car was test driven after the service and there was no belt noise, grinding, visible smoke/vapor from the engine, performance issues no explanation. I ask the route the car was test driven to understand how this could possibly make sense, only to be told somewhere down 228, despite Rob telling me seconds ago that he personally did the test drive that supposedly occurred less than 48hr ago. There was a loud belt noise, visible smoke/vapor from under the hood, the car could barely function how was this given back to a customer? If the smoke/vapor was in fact just water splash on the engine / radiator evaporating after the service, why did this not evaporate during the thorough test drive that supposedly occurred? Parts can go at anytime, but they didnt - the car went in the custody of this group and either they directly or indirectly caused this, followed by not testing the car, or out of all the years these issues could arise, it was my exact turn of the ignition this day that suddenly and instantly spawned this situation incredibly hard to believe. This was not reflective of what I have always known the Sullivan group to be and I am just glad disaster was avoided.
Dec 3rd, 2023

Went in at 10 had tire ordered and on car the same day.
Aug 20th, 2023