Cooley Dickinson Medical Group Oxbow Primary Care

The doctors, nurses and medical staff are amazing. The front desk/reception area is horrible. And I feel terrible saying it but its true. I am pregnant. Had an appt canceled in January because my doctor wasnt in. Totally fine, I already had my next appt scheduled in feb in 4 weeks and I told them I had my ultrasound the next week. They called to try and reschedule, I said if you have an opening before my next appt in February, sure. and they said the next available appt was the exact day of my already scheduled appt in February . So I said yeah I already have an appt that day so we will just not reschedule the one that was canceled in January. I got a couple calls in the following week and I answered one and it was for the same issue. They said my doctor wanted to reschedule that first appt in January and I said actually on the portal, it clearly says that my doctor was fine with not rescheduling it since my ultrasound was the following week and I had an appt in February. They said oh, do you want to schedule one for March and I said no, not at the moment, Im in the middle of moving so dont know my dates. Fast forward to after my ultrasound, I was checking out the portal and they canceled my February appt. I called, the receptionist had no clue and there was no communication on why it was canceled. The receptionist said they would call me back very soon once they figured it out. Week later. I messaged on the portal to my doctor, she did not ask them to cancel so she was just as confused and asked the front desk to reach out to me and make another appointment. Ive called a couple times and cant reach a anyone. Now its been two weeks and I have called again, clicked on the number for appointments, and the person that answered stated they will have to leave a message for the front desk because they make the appointments. I just called the appointment line so why cant the appointment be made. Now Im extremely frustrated. Hadnt had an obgyn appointment for my baby since December and probably wont get one until March because my doctor books out.
Feb 5th, 2024

Sadly, incredibly bad. Some of my worst experiences with pcps in my life
Oct 19th, 2023

I had a new patient appointment recently and was very impressed with the time and attention the N-CP, the nurse and the front desk staff took with me. No one was rushed, I felt listened to and valued as a patient. Follow up tests across the street and subsequently at the hospital were easy and results were immediately available via MyChart. Follow-up communication with the medical staff was also easy via MyChart. All around an excellent experience.
Sep 12th, 2023

We love Oxbow Primary. The staff is knowledgeable and kind. Great Docs, NPs, Nurses and Admins. Thanks for looking after us.
Mar 24th, 2022

The doctors, nurses, and medical assistants are wonderful. I have nothing but praise for the clinical staff we have worked with. My issue is with the front desk/scheduling staff. On more than one occasion Ive had appointments cancelled or times changed days before our appointment. The first time was for my infants vaccines. I was told the nurses didnt have time for the vaccine visit we scheduled weeks in advance. Next was her well-child visit, where she was then supposed to receive previously mentioned vaccines (over a month late) due to them canceling the nurse visit. I received a call, again, days before our appointment stating they scheduled it wrong. Instead of our 1:40 appointment that we made over a month in advance, I was told I needed to come in at 8:40. I purposely made our appointment in the afternoon because I have both a toddler and infant to get out the door by myself. When told that 8:40 wasnt a great time, I was told that we can schedule something in September, thereby pushing out my daughters two month vaccines another month (now two months overdue). This office is just consistently dropping the ball and cant seem to get their act together. I am thankful that we are moving from this area early next year and only have to deal with them for a limited time.
Jan 2nd, 2023