Chamber of Commerce

      Well Water Connection, Inc.

      ( 26 Reviews )

      Well Water Connection, Inc.
      • 1980 Turnpike St Building 3, Unit A
        North Andover, MA 01845
      •   978-640-6900
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      Hours

      Monday:
      24 Hours
      Tuesday:
      24 Hours
      Wednesday:
      24 Hours
      Thursday:
      24 Hours
      Friday:
      24 Hours
      Saturday:
      24 Hours
      Sunday:
      24 Hours
      CALL DIRECTIONS REVIEWS

      Chamber Rating

      4.8 - (26 reviews)
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      1
      0
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      Read Our 26 Reviews

      Chamber Rating

      4.8 - (26 reviews)
      24
      1
      0
      1
      0
      › ‹
      • Matt Strong

        Top notch. Needed some quick attention after a power outage and they popped by very quickly and got us up and running. thank you.
        Jan 3rd, 2024

      • Michael Karman

        We had an amazing experience with this company!!!! The customer service was top-notch!!. John Larsen (owner) was wonderful to work with. Nick Torres and Caden installed a Point Well and did a fabulous job!!! This business team is a great choice and we highly recommend their company. Linda and Michael Karman
        Nov 3rd, 2023

      • Michele Nardella

        The Well Water Connection staff has been wonderful to work with. We had a well installed two years ago and have been so pleased with their service. The communication, knowledge, and quality of work is outstanding. Everyone is very professional and pleasant. Would highly recommend!
        Sep 15th, 2023

      • Michael Procopio

        These guys can take on any water job. My situation was custom and they designed a solution that fit my needs and budget. John Larsen did the design, and son Jake did the installation. Very satisfied. Service: Engineering design
        Sep 5th, 2023

      • Michele Meyer

        I called this company because my well had stopped working. They came and looked at it and told me that the problem was electrical and that I would need an electrician. They ran a temporary line to the well, but couldn't permanently fix the problem. They sent a bill of over $1800, but the problem wasn't fixed. Plus they removed the sticker of the original installer (with his contact information) and put theirs on my well. They listed charges like "Underground Danger/Hazard fee" , but they didn't do any digging or underground work, plus "project management" PLUS the service fee/ emergency upgrade. There was no "project management" I had to dig the trench myself and have my electrician (for another $1900 ) run the electricity to the well. BEWARE:These people SERIOUSLY overcharge for their sevices. EDIT: The reply has many factual errors. First, I do not run a practice from my house. I have a separate office and do not and have never had a patient at my home. Second, the property is not a huge working farm, like he makes it sound. It's a single family home with a garage apartment that has a tenant. There are a couple of retired horses in the backyard. I don't know what he meant by crawling under a hazardous area- the well area is accessable and is in no way hazardous. There is no crawling involved. Additionally, he insisted on talking to me, and texted me several times, even though I was busy and didn't need to hear from him-guess he was just trying to find something he could charge for. As far as communication, they told my tennant that there would be no water until Monday, so she left for the weekend, leaving her water spigot on (She had tried to turn on when there was no water and didn't remember which way was on or off, but figured that it didn't matter becuase there was no water anyway). When the water came on during the weekend the tennant wasn't there, resulting in a flood that caused over $25,000 in damage. They should have referred that communication to me, so that I would have been aware of my tennant's absence. She told me that she had asked them about the water and told them that she wanted to be there when the water came back on so she could make sure that the water spigot was off. Additionally, I tried to call the company on several occasions and received no reply.
        Oct 30th, 2023

      Read Our 26 Reviews

      About
      Well Water Connection, Inc.

      Well Water Connection, Inc. is located at 1980 Turnpike St Building 3, Unit A in North Andover, Massachusetts 01845. Well Water Connection, Inc. can be contacted via phone at 978-640-6900 for pricing, hours and directions.

      Contact Info

      •   978-640-6900

      Questions & Answers

      Q What is the phone number for Well Water Connection, Inc.?

      A The phone number for Well Water Connection, Inc. is: 978-640-6900.

      Q Where is Well Water Connection, Inc. located?

      A Well Water Connection, Inc. is located at 1980 Turnpike St Building 3, Unit A, North Andover, MA 01845

      Q What is the internet address for Well Water Connection, Inc.?

      A The website (URL) for Well Water Connection, Inc. is: http://www.wellwaterinuse.com/

      Q How big is Well Water Connection, Inc.?

      A Well Water Connection, Inc. employs approximately 20+ people.

      Q What days are Well Water Connection, Inc. open?

      A Well Water Connection, Inc. is open:
      Monday: 24 Hours
      Tuesday: 24 Hours
      Wednesday: 24 Hours
      Thursday: 24 Hours
      Friday: 24 Hours
      Saturday: 24 Hours
      Sunday: 24 Hours

      Q How is Well Water Connection, Inc. rated?

      A Well Water Connection, Inc. has a 4.8 Star Rating from 26 reviewers.

      Hours

      Monday:
      24 Hours
      Tuesday:
      24 Hours
      Wednesday:
      24 Hours
      Thursday:
      24 Hours
      Friday:
      24 Hours
      Saturday:
      24 Hours
      Sunday:
      24 Hours

      Ratings and Reviews
      Well Water Connection, Inc.

      Overall Rating

      Overall Rating
      ( 26 Reviews )
      24
      1
      0
      1
      0
      Write a Review

      Matt Strong on Google

      image Top notch. Needed some quick attention after a power outage and they popped by very quickly and got us up and running. thank you.

      Michael Karman on Google

      image We had an amazing experience with this company!!!! The customer service was top-notch!!. John Larsen (owner) was wonderful to work with. Nick Torres and Caden installed a Point Well and did a fabulous job!!! This business team is a great choice and we highly recommend their company. Linda and Michael Karman

      Michele Nardella on Google

      image The Well Water Connection staff has been wonderful to work with. We had a well installed two years ago and have been so pleased with their service. The communication, knowledge, and quality of work is outstanding. Everyone is very professional and pleasant. Would highly recommend!

      Michael Procopio on Google

      image These guys can take on any water job. My situation was custom and they designed a solution that fit my needs and budget. John Larsen did the design, and son Jake did the installation. Very satisfied. Service: Engineering design

      Michele Meyer on Google

      image I called this company because my well had stopped working. They came and looked at it and told me that the problem was electrical and that I would need an electrician. They ran a temporary line to the well, but couldn't permanently fix the problem. They sent a bill of over $1800, but the problem wasn't fixed. Plus they removed the sticker of the original installer (with his contact information) and put theirs on my well. They listed charges like "Underground Danger/Hazard fee" , but they didn't do any digging or underground work, plus "project management" PLUS the service fee/ emergency upgrade. There was no "project management" I had to dig the trench myself and have my electrician (for another $1900 ) run the electricity to the well. BEWARE:These people SERIOUSLY overcharge for their sevices.
      EDIT: The reply has many factual errors. First, I do not run a practice from my house. I have a separate office and do not and have never had a patient at my home. Second, the property is not a huge working farm, like he makes it sound. It's a single family home with a garage apartment that has a tenant. There are a couple of retired horses in the backyard. I don't know what he meant by crawling under a hazardous area- the well area is accessable and is in no way hazardous. There is no crawling involved. Additionally, he insisted on talking to me, and texted me several times, even though I was busy and didn't need to hear from him-guess he was just trying to find something he could charge for. As far as communication, they told my tennant that there would be no water until Monday, so she left for the weekend, leaving her water spigot on (She had tried to turn on when there was no water and didn't remember which way was on or off, but figured that it didn't matter becuase there was no water anyway). When the water came on during the weekend the tennant wasn't there, resulting in a flood that caused over $25,000 in damage. They should have referred that communication to me, so that I would have been aware of my tennant's absence. She told me that she had asked them about the water and told them that she wanted to be there when the water came back on so she could make sure that the water spigot was off. Additionally, I tried to call the company on several occasions and received no reply.

      Business Response on Google May 12th, 2023
      This project was an emergency whole-house, no-water request-for-service that began Monday, October 10, 2022 at 6:56 PM. Multiple phone calls and texts between the homeowner and myself continued until 10:04 PM. Those 3 hours are considered "Project Management" and were spent acquiring all the necessary information, documentation, photos, background, etc in an attempt to troubleshoot the situation on the 26 acre property in Essex, Ma. The property has multiple buildings, horses, at least 1 tenant and the property owner's own residence where she runs a professional practice with clients. She was extremely anxious and wanted us there immediately to get her water as all the above entities rely on a single well & pump system for their water source. I was hoping to successfully troubleshoot the system over the phone for her, and if I had, there would have been no charge. However, I was not, so our service vehicle and technician Nick L arrived at her property the following morning about 9:30 am after the original installer never returned her call (that's why we replaced their service sticker with ours).After several hours of hard work which including repeatedly crawling under a building (“hazard fee”) to access the water system controls and sending a second helper out to the property to assist in the work, the problem was identified as a broken electrical line buried under the ground. Eventually we were able to restore water by bypassing the existing electrical line and running a new temporary one along the surface of the ground. This was a safe, but only temporary fix, and the permanent fix would require an 18" deep trench and a licensed electrician that she would need to hire herself to complete the permanent repair, as we are not a licensed electrician. While my son Nick was busy doing the work, I was available to the homeowner to explain everything and answer her questions throughout the day (“Project Management”) however she was admittedly busy in her home working with her patients most of the time, so most of the communication was via texting which ceased at 3:43 pm after she had water again and was happy. An invoice for $1740.00 for our work was emailed to her upon completion. Due to monthly finance charges, the current bill is over $1900. After months of email requests for payment without a response, this bad review was placed. I'm sorry she does not see the value of the work we did, but after carefully reviewing the bill and the circumstances surrounding it we feel it is fair and justified considering the time, effort and expenses on our end that was employed to correct her no-water-emergency. I respectfully requested that she contact me to discuss her bill or pay it in full, but she failed to do so. Thank you, John Larsen - Owner Well Water Connection, Inc.
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