Pro Auto Detailing

Great service as always Service: Auto detailing
Jun 17th, 2023

Will did a super job on my family's Hyundai Santa Fe Sport and was communicative along the way. He put in extra effort to get out stains from my boys car-seat spills that I did not expect could be removed, but were like-new after his work. He even gave me some pointers to keep my wheels from looking rusty. Five star service for sure! Services: Steam cleaning, Full body wash, Seat shampooing, Auto detailing, Wheel washing, Auto interior vacuuming, Car waxing
Feb 28th, 2023

Just had my annual detailing done by Will and, as usual, the car looks brand new. A little history - I first tried Pro Auto more than 5 years ago for a 1973 Mercedes 280SE that was very dull and faded. Will was very thorough in going over the options and set realistic expectations for the outcome. Will undersold his abilities as the car come out much better than expected. Since then I have used Will exclusively for all my cars. He is exceptionally well versed in the products and processes and patiently explains the options without trying to oversell. His results are always excellent and he is very accommodating on scheduling. I had him detail a car I was selling and am firmly convinced it sold faster and for more than it otherwise would have. I am so pleased and confident with Wills services and practices that I simply make my appointment and let Will decide what the car needs annually. The cars always look fantastic and he never pads the services or the bill. Today, its hard to find honest, dependable, competent service providers like Will who care about their customers rather than just the money. I have a bucket list of cars I still need to finish and they will all be going to Will.
Apr 3rd, 2024

I brought my new 2024 Kia K5 GT to Pro Auto Detailing to have a ceramic coating applied to protect my investment. Will is a consummate professional and clearly communicated the available options and pricing. Additionally, he was willing to hold my car for two weeks while I was out of the country on vacation at no additional charge. He also arranged to have my car tinted which my mechanic had to double check to confirm it was legal for MA inspection (it read 37%) and said was the best tint job he has ever seen. When I returned, Will was able to meet me on a Sunday although he had to interrupt his personal plans and even offered to hold the car longer since I was leaving for another trip the following week. He also hand washed the car before I picked it up and applied protectant to the wheels. The Modesta BC-X coating on the car is stunning and I couldn't be happier. The work didn't come cheap but I feel it was a great value for the level of quality and service offered. Do not hesitate to give Will your business if you need detailing for your car and want the absolute best!!
Dec 17th, 2023

My sweet , gullible , 19 year old son decided to get me a $300 dollar gift card to get my car detailed to this place for Mothers Day. Pretty generous right! I remember thinking it was an excessive amount to have a car detailed, but nonetheless I was grateful. I proceeded to schedule an appointment after reading up on their detailing packages. First off they dont just offer inside detailing , which is insane since most people specifically get this service to have the inside cleaned. First red flag, but whatever, it is what it is. So, I own a minivan, pricing packages for the size of this vehicle start at $450, again excessive. So I drop off my car and a few hours after , I get an estimate stating that due to the condition of the vehicle , it would cost me an additional $312. This business expected a total of $612 to clean my car! Outrageous, there is no way I was going to pay this amount to have a car cleaned. So I called and asked what I can have done for the amount of gift card, since they already have $300 of my poor sons money. Mind you, when I asked about just having inside cleaned, Mr. Castro stated it had to be a package deal, but for $325 I can just get the outside of vehicle cleaned. The outside! Lol, I can go through the car wash and get the outside cleaned for a lot less. No thanks . Ridiculous!!! Price gauging at its best. I guess since the business is in North Andover, he feels he can charge these prices. Just horrible. Consumers beware. In response to dismissing my sons intentions, in my post I called him sweet and stated I was grateful. The fact still remains that he was gullible. Admittedly he picked your business based on location, not on research. A costly mistake and valuable lesson. The manner in which I raised him, leaves me without a doubt that my sons intentions were good and honorable. Unlike Mr Castro, who decided he was going to quote an astronomical price , knowing that no one in their right mind would pay that amount, just to get out of putting in some hard work. Its a minivan that drives four grandkids around constantly, sorry that chips and some goldfish in the carpets were to much for you to handle. Unfortunately I cant comment on the quality of work of this establishment, but for those prices I would hope no one should expect anything less than spectacular. I just feel bad that in order for my son not to lose his money, he still has to do business with Mr. Castro and his establishment.
Jun 2nd, 2023