Fidelity Bank

Local bank with a friendly service and a good range of options. Same team from before it became Fidelity with the same welcoming vibe.
Oct 11th, 2023

Fidelity's few bank branches are all way out in the middle of nowhere, and there are no Fidelity ATMs anywhere that I can find for deposits in the Boston area. I understand that Fidelity is mainly an investment firm, but it would be nice to have basic everyday money management services available to their customers. Their app and website are abysmally user-unfriendly for banking and for investments, as well. I'd check into other options if I were you. Fidelity is not a convenient banking experience at all.
Aug 11th, 2023

The bank manager called me rude because I was upset that there was a $10 fee to close my account. I never raised my voice, I only stated that I was unhappy about the fee and that customers have long memories. So instead of closing my account, and to avoid the $10 fee, I left $1 in the account. I hope their marketing people take notice. It's an idiotic policy, they lost a customer for life, and now they have to maintain my $1 account, forever.
Aug 6th, 2022