T-Mobile Authorized Retailer

Camila is the best costumer service she lovebher job God bleea her
Feb 29th, 2024

Shout out too Roger! Great customer service! Gooo
Jan 30th, 2024

Went in there to sign up for two Samsung watches LTE ( stand alone ) for my Children to use for safety purposes. I ended up dealing with the most incompetent not only store manager, but also area manager. She gave us two watches that were not activated. Stating that these watches will become activated in a few hours. It took her three days to find out that Samsung standalone watches will not work without buying and activating Samsung phones, even though I told her from the first day that I called Corporate office, and they told me these watches will not work without phones. But she being a know it all, and so proud she would not admit She was wrong. She had the watches for three days without having the decency and competency to call me and tell me what I already knew, until I went to the store on the third day to inquire about the status of the watches , she would not come and face me. She sent one of the technicians to tell me that these watches will not work without buying an activating new Samsung phones..well done Miss Incompetent Manager, Well done T-Mobile.
Jan 4th, 2024

Will overpromise on a monthly rate. Went into this T-Mobile about 6 weeks ago to get 4 new phones (iPhone 14) for $250/month. First bill, $375. Thankfully, T-Mobile corporate helped us out and honored the "dishonest" promise made by this T-Mobile location. We are actually still waiting on the manager of this location to give us a call due to the poor experience we had. 6+ weeks, no call. Follow up - new bill now $420/month. Still waiting for Richie Pena to give us a call back to resolve. Emailed the CEO. Will find out who the district manager is also. As of 12/8/2023, still waiting for store manager, Richie Pena to reach out to us to help us correct the bill. Any day now (LOL).
Nov 15th, 2023

Oct 27th, 2023