RogersGray

When our homeowner's insurance cancelled us after 12 years because they now classified our home's location as a coastal risk, Rogers Gray barely lifted a finger to help. They sent me an email saying I was lucky to have had such an affordable policy before, but that it was going to go much higher with any new insurer and it is what is. Here are your options. They presented me with few options and when I wanted to engage about different deductibles and such I was told to just fine tune one option and go from there. That isn't how I make decisions. I want a full and complete narrative so I can make an educated and informed decision. Disappointed in that reply, I asked RG to give me deductible options for a given option. More than a week later, there was no reply. On my own, as a layman, I found an A+ rated insurer that will provide us with the coverage that I want at a higher premium than before, but lower than the limited options RG provided. I reached out to another agent who worked with me to get me insured with that insurance company. He provided the options with different deductibles that I requested ( as I did to RG ) and he replied! He offered great suggestions. We spoke on the phone and through emails. He EARNED my business. Do yourself a favor, shop around and seek out a company that is willing to try and help. Seek out a company that is more concerened with YOU than merely the commission they will get from the policy they saddle you with. ----------- I find the owners reply below to be laughable. They say they tried 13 companies but no one would write my policy because of coastal risk except those 3 high priced options they provided. I tried to fine tune one of the options RG gave me by asking for premium costs at different given deductibles. I did so with no reply from RG. I say again, I as a layman found an A+ rated insurer that would insure for a premium cost less than options RG presented. I stand by my review of 2 stars. I am very happy with my new policy and the customer service provided by my new agent.
Aug 27th, 2023

Every single year, this company gives me problems and is a complete nightmare to work with. Customer service is horrible, they don't take the time to explain things to you and assume you are "just confused and don't know what you're talking about." From writing incorrect policies with incorrect dates (time and time again) to not sending me invoices, needless to say, we will not be coming back when our renewal comes up next.
Aug 12th, 2023

They are always very friendly and professional. Quick to help with any issues.
May 2nd, 2023

Sep 10th, 2022

Had GH insurance which was sold to Rogers gray. There is absolutely no customer service. It has been almost a year for my house insurance claim. The claim was wrong . They sent assessor from Alabama who didnt have the right software. Emails to Rogers gray just passed me off to people I dont even know. I had to do ALL the work to try to get house fixed. So if you want to pay enormous fees and do all the work yourself then Rogers Gray is for you.
Apr 24th, 2022