Williams Insurance Agency

Lucy is the BEST agent ever. Straight forward, doesn't try to sell you on things you don't need, and is always there to answer questions.
Dec 20th, 2023

I've worked with Lucy and Antonia recently on requoting our car insurance. They quickly and efficiently found us a significantly lower quote and managed us through the process. They were always friendly, clear and supportive. We've been with them through several car and home purchases and life changes as well and they are always super helpful. Couldn't be more pleased with their service.
Dec 13th, 2023

Very good
Nov 20th, 2023

Lucy is extremely rude and impatient. Difficult to work with. p.s. My first negative feedback on Google review in 10+ years. Response following owner's response: The complain is not about providing information. It's about Lucy's poor customer service skills. She had zero explanation and kept demanding for information or she said she would not serve me. She even escalated it by accusing me not being honest. All these destructive conversation happened in 2 mins frame. I talked to several insurance agents afterwards. Everyone was professional and friendly. There're so many good ones out there. Like I said, this was my first negative Google review. It should have said enough to other customers. Good luck to you if Lucy is your agent.
Nov 13th, 2023

We have been with Williams Insurance Agency for many years. Lucy is outstanding with response times and with resolving any issues or questions we have. We recently had a vehicle get totaled and Lucy walked us through every step and provided us with all and any information we needed to file the claim. I highly recommend Williams Insurance Agency to anyone looking for an agent!
Apr 12th, 2023