Brazusa Auto Repair

Thank you for taking the time to give us your positive opinion. we appreciate it

Julia,I apoligize for the negative exprerience you had at our shop . I appreciate yoour feedback and would like to express my regret that you feel dissatisfied with the service you received. Our intention is never to incovinient you . in regards to the alternator replacement,I applogize if the communication was not clear . We aim to provide transparent and honest information to our customers . We strive to offer fair and competitive pricing for our service . We are committed to reviewing our pricing struture to ensure it aligns with industry standards.. There is a small discrepancy between what you say and what happened.es really true that in another workshop the catalytic converters were changed in your vehicle and they did not solve the the Check Engine Light problem . For this reason you came to us as on past occasions when we fixed the air conditioning to your daughter's car and on another occasion we also solved a malfuntion with the Antilock Brake System on your car that no other workshop could or would not repair either. We fixed it without problema.me it is a little striking that on those occasions you did not go to Google to give us a review for those repairs which I understand were successful.In the paragraph where you stated that it is ridiculous that I told you that I was not sure if I could solve the problem that paragraph is incomplete.What I told you based on the diagnosis made in the vehicle was the following.The Check Engine Light is on For two reasons, first you have code because problem with fuel injectors and second the catalysts are below the threshold of functioning, you asked me why the catalysts were damaged if they are new. I replied that based on my experience the computers installed in Chevrolet vehicles are very accurate in terms of monitoring the catalytic converters and for this reason they must be installed OEM (original equipment manufacturer)what are installed are aftermarket possibly low quality. and secondly that injectors in bad conditions ruin the operation of the catalytic converters in an accelerated way. Then you asked me If would solve the problem replacing only two injectors because you did not find your friend from the autopart.I told you that because I have to guarantee my work both labor and parts, it was necessary to change the six injectors, that replacing only two I was not sure the repair would last long and therefore I could not guarantee my work.As for the alternator, even before giving the diagnosis of the check engine light I called you and told you that this alternator had problems and you told me that the car did not have that problem and I replied that I agreed with you that indeed the car did not arrive with that problem, That happened when I was doing a road test in the diagnostic process, the alternator light came on, shortly after the car went out still being in the test drive, at this point I had to call one of the mechanics to bring me a battery jumper to be able to get back to the repair shop. You said you couldn't afford to repair the Check Engine Light that repairs only the alternator and the belt .next day you sent to pick up the car with the same person who brought it and we told him that the work on the alternator was done but not the Winshield Washer one .He asked me how much was the price of the repair to go get the money.I told him the value of the alternator and also I told him that the washer could be fifty or more dollars depending on the problem.he left and when he came back he brought only the payment for the alternator repair .he knew that he was not paying for the washer fluid repair which was $127 I don't think it is a high price for such a repair considering that the motor was installed, Nozzle plus work involved removing the tire plus the fender cover to get acces to the washer motor. Then you called and said you were going to pay only the value of the alternator beacause it was an excessively expensive repair. I

It is great to know that you have had a positive experience at brazusa auto repair, and we are very grateful that you have taken the time to share your valuable opinion, your good comment motivates us to always give our best. We hope to serve you soon