Ipswich Fire Department

Jan 17th, 2023

Nov 24th, 2019

Awesome place nice group of firefighters
Jan 21st, 2019

I'm a 62 year old female who is struggling with cancer and I called the Ipswich Fire department for assistance with frozen water pipes. I needed help shutting off the main water valve. I felt very disrespected by one of the firefighters. He was assuming that the pipes froze because I "neglected " to turn the heat on Later to find out that the boiler malfunctioned. Then, I needed help getting keys out of knox box to open the apartment door. He wasn't able to give me the keys for some unknown reason. Then he began to badger me in a very condescending tone. "What is your plan now, which he repeated twice which is my issue and not his. Fortunately, I found my key. There was a very respectful considerate firefighter who assisted me opening the jammed lock. I am very grateful for his respect I'm not sure if that firefighter disrespected women or was simply burned out. I work for the public also so I understand how challenging our jobs can be but if I treated my clients as he did, I would have been reprimanded. Hopefully, that firefighter was having a bad day. I wouldn't want anyone else to be treated so poorly To the other dedicated firefighters keep up the good work keeping the public safe
Jul 13th, 2021