Tri-City Sales

Janet....needs clinical help and is possibly the worst andost embittered appliance sales person ever! We called and inquired about Bosch hoods and we discussed that we were also looking for a Thermadore produce wooden drawer piece for the bottom of our shelves. We shared that we had decided not to purchase our Bosch fridge from them for many reasons .They couldn't give us a date it would arrive, if it was going to be able to be on a truck from NYC , if they could buy it directly from the manufacturer they couldn't pin anything down and the one person who they needed to come into contact with ...was never around...a ghost! Against our decision, we went to State Street Discount bc they could provide accuracy. I tell Janet this on the phone to inquire about the brand options. She also knew the fridge story from my phone call. We shared we were going to be there at the store later today and what an awful and dreadful ball of negativity. So when we showed up at the store, after calling and sharing what we are interests were, Janet got up from her desk and on our way to the hood section... She literally started remarking on the fact that we did not purchase the fridge there and when I asked her why this was conversation, she said why should I bother getting up and spending time with you when you could buy it at State Street Discount...i shared she was being shaming and that I already stated my intentions. I told her bc we live close and grew up in Ipswich...I wanted to buy from them.That wasn't enough though...she continued to speak to us like she had FU written on her forehead! She was the worst sales experience I have ever encountered. Let me tell you why. Janet got up out of her chair to help me when I walked in... She got up because she sucks at sales and because she sucks at sales she needs to make money. She's desperate. Even though we had already discussed our intentions, she couldn't be nice. Perhaps don't give people a reason to shop elsewhere. She couldn't be kind and she lacked all professional skill sets. She was so inappropriate. It is not uncommon that people walk into stores today. Take a picture of the item with their phone and do a cost analysis business elsewhere. From a sales perspective then she needs to modernize get out of 1910s mindset for sales and come up to date and realize that if there are states that are nearby that you can go get tax free, are willing to communicate delivery dates with accuracy ,If there are reasons that people aren't buying from you, look inside. Janet, shame on you. You suck at sales and Interpersonal skills. I
Mar 12th, 2024

Just a wonderful experience, can's say enough working with Kathy then with their GM Charles Hurley who went above and beyond to help us. Thank you so much ! Ralph & Diane
Feb 18th, 2024

Great sales team. They are welcoming, knowledgeable and most helpful in selecting the right appliance for your situation. They had a broad selection of dishwashers. And they let us bring in a selection of glassware and dinnerware to test in various models. Inventory seemed excellent. And our order was ready in just a day or two. And we have already been contacted by their installer. We found their installation and removal package to be fair and accommodating for our needs.
Feb 5th, 2024

Feb 4th, 2024

We had a great experience with tri city sales of Ipswich, Cathy Distefano did a wonderful job explaining all our options for all new appliances for a new kitchen. She took the time to show us everything, explain features and coordinate the delivery of the items. The delivery team was amazing, they gave us the time window of between 10-2 and they showed up promptly at 10! (rare these days) and they were very professional and tidy and also moved one of our heavier refrigerators to the basement and removed the old one. great experience with tri city sales Ipswich. Best, Justin and Barbara Clark
Feb 4th, 2024