Whitecap Plumbing & HVAC

matt bolinder _{on Google}

Oct 18th, 2023

Just before Halloween our furnace stopped working. Eric DeMeo came out on a Saturday and saw that our control board had shorted out and ordered a new one. When he returned on Monday with the part he started taking the furnace apart to replace the old board. As soon as he got it off he could see the crack in the heat exchanger behind it.
We had two options. Replace the heat exchanger for a few thousand dollars or use the Mass Save heat loan to get a new pump. The replacement exchanger was a few thousand dollars in parts and labor, plus the control board cost, and our furnace was still 13 years old. The Mass Save option gave us a new heat pump for heating and central air and would cost us almost dollar for dollar the same as the repair after the rebate, leaving us with a brand new furnace and central air unit.
Eric and his team worked around other jobs they had already committed to in order to get our furnace up and running. They were here early, here late, and made sure we had heat before it got too cold outside. I cannot express how thankful I am for his efforts in this situation. Service: Heating system installation