BMW of Cape Cod, A Premier Company

Where do I begin with another bad review about a car dealership that Im not sure actually wants to sell cars??? I had been waiting over a week and a half for the dealership to post photos of a car, they still hadnt posted photos but for some reason did a $2000 price drop on the car. Odd right?? I finally reached out to them asking for videos and photos of the car and a Carfax report and was told by Tim it was a one owner car and all the service had been done at their dealership and they would get me photos shortly. I received the photos and the video and then for a second time had to ask for the Carfax. The Carfax eventually came, but theres absolutely no record on the Carfax of anything being done at this dealership, in fact no record of service being done at any BMW dealer, which is also very odd, because BMW would keep track of all that very well. So then I began to question whether or not I could trust what this dealership was saying, and now whether it would be a good idea to even buy a car from them. After some back and forth, I think Ill keep looking elsewhere, the whole situation seems shady. Ive asked for their total price out the door so I can make a better decision, and now they arent even replying. Disappointing to say the least. Update 1: now theyve added me to their mailing list and are sending me crap about cars Im not interested in Update 2: Salesperson Tim reached out to me asking questions that Id already answered by emails that he apparently never read on Saturday, still trying to see if Im interested in the car, which I am if this terrible dealership could actually do a better job and treat customers like they care. After some back-and-forth with additional questions, he said the car still has seen service, even though its been on the lot over two weeks, and that he couldnt provide me details on when brakes or tires had been done last or any repairs it may need. Then I get an automated email 30 minutes later saying that the car has been sold, and nothing from Tim himself being the one to tell me that. This is the absolute worst customer service Ive ever experienced from a BMW dealership, I know BMW expects better for their customers, apparently this dealership doesnt live by that standard. Completely unacceptable
Apr 7th, 2024

Quick and efficient process, great selection and fantastic people!
Mar 25th, 2024

Excellent car but it was a terrible experience from a customer service standpoint. Maybe I caught them on a bad day but the GM and salesman I interacted with were very confrontational over their own mistake. My family and I will not be back.
Mar 23rd, 2024

I could not be more pleased with our experience at BMW cape Cod. I give our sales rep Michael a gold star. I am a repeat customer and will continue to be.
Mar 19th, 2024

Mar 8th, 2024