BJ's Wholesale Club
-
1 Highland Commons W
Hudson, MA 01749 - 978-562-6090
Hours
Chamber Rating
-
Abhishek Rao
Visited BJs in Hudson/Berlin scenic location this morning.I just went to pickup my BJs membership card also observed that store was not much crowded as Costco.We can save money by BJs digital coupons.Self checkout is fastest way to checkout.We can grab everything in one stop like electronics,Frozen-foods,Fruits,Veggies,Furniture,Health care products,Dairy,Bakery,Alcohol section etc.,Parking lot is huge and has curbside pickup.The store is well stocked and always has the right seasonal products available.Only Walmart is comparable in prices on things like groceries.Awesome store
Mar 4th, 2024 -
Devin Mchugh
Whoever was closing the deli w the dreads was extremely rude 2/18 /24 ruined me experience
Feb 26th, 2024 -
Matheus Souza
Feb 22nd, 2024 -
Arnab Basu
Jan 29th, 2024 -
Kevin
Mistakes happen, how they are handled by management is how a company should be judged. Almost lost complete faith in this company over an interaction I had at this Hudson MA location. Somehow, a secondary user on our family account had their personal credit card auto-billed for membership renewal. When I went to member services to have this fixed, they performed an unauthorized cancellation of the entire membership without notice, just said they were processing a refund. When I asked for them to reverse it and reopen the account, they couldnt - which meant we lost our rewards points as a BJs + member. When I asked them to sign the family back up from scratch, they couldnt do it without the primary member present. Somehow they let a secondary member account make changes to, and cancel, an entire membership (against their policies) but they couldnt fix their mistake because secondary users cant sign up accounts. To make it worse, their front-end manager, Lindsey, took on the situation, and out the gate she was rude and dismissive. She would talk over me, had my membership info wrong, and was unapologetic of the mistake her team made. Hands down, she had the worst customer service management approach I have ever experienced. I have been shopping at BJs for almost 2 decades and I honestly wanted to walk away from the company all-together because of my interaction with her. I called the corporate offices in Marlborough to try and get my situation sorted out. They apologized, listened, and proposed a solution to try and get the membership reopened. They also promised to follow up with me with a resolution. I have now spent hours trying to undo a mistake that this member services team made. I would like to say, however, that Katie in member services tried to help me as best she could when management was unavailable, and her efforts were noticed and appreciated. Hopefully this store can fix their management problems, but I will be finding a new club to shop at now.
Jan 11th, 2024
Contact Info
- 978-562-6090
Questions & Answers
Q What is the phone number for BJ's Wholesale Club?
A The phone number for BJ's Wholesale Club is: 978-562-6090.
Q Where is BJ's Wholesale Club located?
A BJ's Wholesale Club is located at 1 Highland Commons W, Hudson, MA 01749
Q What is the internet address for BJ's Wholesale Club?
A The website (URL) for BJ's Wholesale Club is: https://www.bjs.com/cl/hudson/0209?chl=locl&vnd=ggmb&lob=xlob&tcz=main&utm_campaign=locdist&opz1=0209&opz2=store
Q What days are BJ's Wholesale Club open?
A BJ's Wholesale Club is open:
Tuesday: 8:00 AM - 10:00 PM
Wednesday: 8:00 AM - 10:00 PM
Thursday: 8:00 AM - 10:00 PM
Friday: 8:00 AM - 10:00 PM
Saturday: 8:00 AM - 10:00 PM
Sunday: 8:00 AM - 8:00 PM
Monday: 8:00 AM - 10:00 PM
Q How is BJ's Wholesale Club rated?
A BJ's Wholesale Club has a 4.0 Star Rating from 177 reviewers.
Hours
Related Categories
-
BJ's Wholesale Club
115 Erdman WayLeominster, MA 01453( 180 Reviews ) -
BJ's Wholesale Club
42 Colrain RdGreenfield, MA 01301( 81 Reviews ) -
BJ's Wholesale Club
650 Memorial DrChicopee, MA 01020( 354 Reviews ) -
BJ's Wholesale Club
278 Middlesex AveMedford, MA 02155( 443 Reviews ) -
BJ's Wholesale Club
6102 Shops WayNorthborough, MA 01532( 351 Reviews ) -
BJ's Wholesale Club
420 Attucks LnHyannis, MA 02601( 166 Reviews )
Ratings and Reviews
BJ's Wholesale Club
Overall Rating
Overall Rating
( 177 Reviews )Abhishek Rao on Google
Visited BJs in Hudson/Berlin scenic location this morning.I just went to pickup my BJs membership card also observed that store was not much crowded as Costco.We can save money by BJs digital coupons.Self checkout is fastest way to checkout.We can grab everything in one stop like electronics,Frozen-foods,Fruits,Veggies,Furniture,Health care products,Dairy,Bakery,Alcohol section etc.,Parking lot is huge and has curbside pickup.The store is well stocked and always has the right seasonal products available.Only Walmart is comparable in prices on things like groceries.Awesome store
Devin Mchugh on Google
Whoever was closing the deli w the dreads was extremely rude 2/18 /24 ruined me experience
Matheus Souza on Google
Arnab Basu on Google
Kevin on Google
Mistakes happen, how they are handled by management is how a company should be judged.
Almost lost complete faith in this company over an interaction I had at this Hudson MA location. Somehow, a secondary user on our family account had their personal credit card auto-billed for membership renewal. When I went to member services to have this fixed, they performed an unauthorized cancellation of the entire membership without notice, just said they were processing a refund. When I asked for them to reverse it and reopen the account, they couldnt - which meant we lost our rewards points as a BJs + member. When I asked them to sign the family back up from scratch, they couldnt do it without the primary member present. Somehow they let a secondary member account make changes to, and cancel, an entire membership (against their policies) but they couldnt fix their mistake because secondary users cant sign up accounts. To make it worse, their front-end manager, Lindsey, took on the situation, and out the gate she was rude and dismissive. She would talk over me, had my membership info wrong, and was unapologetic of the mistake her team made. Hands down, she had the worst customer service management approach I have ever experienced. I have been shopping at BJs for almost 2 decades and I honestly wanted to walk away from the company all-together because of my interaction with her.
I called the corporate offices in Marlborough to try and get my situation sorted out. They apologized, listened, and proposed a solution to try and get the membership reopened. They also promised to follow up with me with a resolution. I have now spent hours trying to undo a mistake that this member services team made.
I would like to say, however, that Katie in member services tried to help me as best she could when management was unavailable, and her efforts were noticed and appreciated.
Hopefully this store can fix their management problems, but I will be finding a new club to shop at now.
Overall Rating
Overall Rating
( 177 Reviews )Write a Review
Grocery Store Near Me in Hudson, MA
Stop & Shop
Hudson, Massachusetts 01749
(978) 562-4111 ( 413 Reviews )
Shaw's
Hudson, Massachusetts 01749
(978) 562-4549 ( 260 Reviews )
Dollar Tree
Hudson, MA 01749
978-310-8004 ( 97 Reviews )
Latina Market
Hudson, MA 01749
508-739-3704 ( 6 Reviews )
CENTRAL STREET MARKET
Hudson, MA 01749
978-568-8888 ( 41 Reviews )
Lake Boon General Store
Hudson, MA 01749
978-568-1556 ( 19 Reviews )
pix2walls
Hudson, MA 01749
(617) 340-3919 ( 2380 Reviews )
Market Basket
Hudson, MA 01749
978-562-6345 ( 2155 Reviews )