The Residence at Penniman Hill

I recently moved my father from out of state into memory care. The staff was so welcoming during my initial visit. They were compassionate and empathetic while they supported me and my father during this transition. Because of his dementia, the transition to memory care was challenging. The staff worked with him to help him through this time. They incorporated his cultural preferences into everything-from menus, to conversations....anything to make him feel welcome and comfortable. We are just over a month in and each day gets better for my father. When I visit (unannounced) I can tell that he is cared for in a setting that works to support his cognitive impairment. The resident rooms and areas are clean with lots of natural lighting. The staff comes to work energetic and ready to make a difference. I am truly thankful!
Oct 24th, 2021

Jul 2nd, 2021

Jun 27th, 2021

Have only been there 30 days however what I have seen and experienced so far is well deserving of a 5 star review. The facility is in a word FABULOUS, in two words ABSOLUTELY BEAUTIFUL. Everyone on staff works hard to keep it that way. The staff are well trained, roles and responsibilities are clearly understood. The residents ‘are clearly the top priority and whenever possible every effort is made to accommodate the resident. I have no previous experience in an Assisted Living Facility but I can’t imagine there’s another leadership team around with more knowledge , more enthusiasm, more compassion, more focus on the residents experience, more respectful of the their leadership teammates. Executive Director, Jean Norte leads the entire team by example Every day. Yes, there’s fun And creativity every day too. The residents or friends are a great mix of personalities. Everyone shows sincere respect for one another. True and lasting friendships are being formed everyday. The food is excellent and service is very good. Kitchen management aims to please all. There is an obvious environment of open mindedness and solicitation of new food ideas to satisfy the residents. Every associate in every department is very resident focused. Most are long term professionals caring for residents with compassion and a lot of heart.
Dec 25th, 2020