Homewood Suites by Hilton Hadley Amherst

Apr 8th, 2024

Mar 16th, 2024

Mar 12th, 2024

We had a nice stay here. Unfortunately, in the rush to get out in time with my kids, I left a large open backpack filled with several items -- my weekly planner, books, an old Samsung tablet, a nightlight, and cords -- next to the TV in our room. When I called the hotel four hours after we had left, they said there was no sign of it anywhere. I was told over and over again that the housekeeper said they had never seen it. But the front desk also told me that they would look for it everywhere and call me back. They didn't call back. They said they would leave notes for the housekeeping supervisor and the manager. They didn't. When I called as directed to check in with the manager the next day, she hadn't heard anything about it. The backpack is "lost." Ultimately it's my own fault but someone must have taken something that isn't theirs. My kids were devastated because of the sentimental value of some of the items. Safety: It isn't safe.
Apr 7th, 2024

The rooms are fabulous! We had two queen beds and a very comfortable fold out couch that I slept on. The attendant provided an extra blanket and pillows. The kitchen is THE BEST! Since we have food allergies, we were able to cook our own food. The only two negatives were: the ALMONDS in the breakfast bar are not WRAPPED up and self-contained like the peanut butter. The peanut butter was in its own closed packaging. There is definitely potential for cross contamination. Yes; they do change their gloves when restocking the almonds, but the almonds should be in closed packaging like the peanut butter to prevent cross contamination. Second; I took a luke warm shower. What happened to the hot water? We stayed in a room with an excellent shower that that had a hand held option. We did witness some happy celebrants of Blarney, but the hotel was very quiet. Yes; we would stay here again for the excellent kitchen and room service!!! Rooms: Clean and very comfortable. Nearby activities: PLENTY to do in the Amherst, Hadley, Northampton area!! Safety: We felt very safe. Walkability: Yes; hotel guests can walk to neighboring stores. Hadley has many places to shop. Food & drinks: Excellent options in the area to eat out or shop at local supermarkets to bring in to cook your own. The breakfast options were great except for the open almonds. Noteworthy details: The kitchen is very well stocked. The room was very clean. The fold out couch is very comfortable.
Mar 6th, 2024