Stark & Cronk Heating Co Inc.

After decades of being customers of Stark & Cronk, I will no longer being using them for heating or plumbing. I called for service on a broken oil boiler (as a customer for decades this is a system they had serviced many times) and was sent a technician who could wasn't authorized to work on an oil system. He apologized and said the front office staff would reach out to me and send someone certified to work on my system soon. It was a holiday weekend, so I figured they were busy and would get to me when they could, but after still hearing nothing I called and was told that no one was coming. They said I should have been told to call a different number for the oil company they now use for those types of repairs and that I had waited for days for nothing. The lack of communication is unacceptable, and my family has been stuck without heat and hot water in the winter for 5 days. I called a different company and will be a customer of theirs from now on. Service: Heating system repair
Jan 24th, 2023

We needed repair of a heater for our driveway. Tom worked on ordering the part and clearing the error code. He called the manufacturer and we were not sure if this was a code or normal. Since it was 90 plus we could not start the system. Fast forward to October, it is now 45, we were able to start the system. No issues! Thank you again. Service: Water heater repair
Oct 3rd, 2022

They never replied so I contacted someone else
Sep 11th, 2022

I have been using this company for almost 15 years and I cannot recommend them enough! Whether its Bob for HVAC or Tom for Plumbing, they are both knowledgeable, friendly & prompt!! Bob just left here after fixing our central air, its a Saturday in the middle of a heat wave and we would have died if we had to wait til Mondaylol THANK YOU :) Services: Heating system repair, A/C system maintenance, Heating system maintenance, A/C system repair
Aug 1st, 2022

Feb 17th, 2022