PMI Bay State

Absolutely the worst communication , and responsiveness I have ever experienced in real estate by far.
Oct 21st, 2023

I had an extremely disappointing experience with this management company during my tenancy. Communication with owner was consistently poor. Additionally, the fees and charges imposed on tenants were excessive and lacked transparency. Overall, I would strongly advise against renting from this management company.
Sep 27th, 2023

NOT a Good Experience! We used PMI Bay State for approx. 9 months from July 2022 to March 2023 --which was MORE than enough! Russell talked a good line, but didn't follow through. Unresponsive to emails -- even with important questions/concerns. Not truthful when asked about bank account transfers or bill payments. Bills took months to be paid. No regular transfers of funds into our Reserve Account. We actually had to hire our own accountant at the last minute at tax time or our filing would have been late. Not only a VERY AGGRAVATING 9 months, but a TOTAL WASTE OF MONEY!
May 29th, 2023

Russell is simply unresponsive, unattentive and unhelpful. I believe he has on more than on his plate than he can chew.
May 12th, 2023

The worst, most unprofessional management company we have ever encountered. They merged with the local remax that was managing our property as of January of 2023 and have since totally failed at every aspect. They delivered only partial amount of our rental income 20 days late, they charged us for random services without any notifications or invoices, they they totally stopped responding to our calls and emails. We had to contact the police regarding our stolen rent! We have also initiated a small claims court case. Almost 10 years with our previous company without issue & in two months they have totally ruined our rental income, resulting in numerous other downstream account late charges. It's been a horrible experience. AVOID AT ALL COSTS!
Sep 24th, 2022