PetSmart Grooming

I dont like how they try to upsell you into purchasing stuff from them because I went to school for dog grooming many years ago and I know how to groom a dog and a cat I made it very explicit when I called them and set the appointment. Dont try to upsell me. What did they do put in the note you need to get them used to grinding and brushing the teeth. I was upset with them on that because I made it very clear not to do it. They still did it anyways. The only reason Im bringing him to the groomer so we can get his bath because I cant do it in my apartment or I would. I dont like the fact that when you tell them what youre looking for they still dont listen to you. I plan on calling the store on Monday and letting them know my experience about the grooming because that ticked me off, I know how to trim the nails I know how to file down the nails, including cleaning the ears out. Also, I know how to brush the teeth. This was very lousy on the grooming shop. I may look into another dog groomer that I can feel comfortable with because what they did was dishonored what I was saying it might be PetSmart company policy to do that I am not sure but I will not recommend this grooming shop Other than getting bathed and washed. Because they dont listen that also shows me their grooming manager Kevin very incompetent and also Rachel is one of the one who groomed my dog is a idot for not following my wishes. I actually can grind down my own dogs nails and smooth them down myself which I did do anyways because I know what to look for. Dont let this grooming shop upsell, you on things you dont need. Its ridiculous. Maybe Kevin and Rachel should be fired from the store. Thats how I feel about it. I was also walking my dog today with my wife and I met a couple who also had a bad experience of PetSmart when it came to the grooming their dog. All of this company is looking for the dollar they make a big production when you bring the dog in room they do a complete check up and they wanna make themselves look really good but in all honesty, the grooming shop sucks! As far as Im concerned, they were a bunch of morons who have no idea what theyre doing, and that manager Kevin is besides being incompetent. I also think is an idiot, because I spoke with him telling him what I want I also made it very clear to somebody. I think her name was Brittany who works there put it on the notes and that dumb idiot Rachel still did what I did not done And the reason I believe they did it that way its because they knew if they told me right to my face I wouldve told him off being a army veteran, retired staff, sergeant I dont take no crap and I screwed up. I have decided Im gonna find another groomer that will listen to what I want and also Im gonna clean my own dogs ears since I know what to look for and Im also gonna take care of his nails And his teeth I dont need some incompetent idiots just trying to make themselves like this super Duper when theyre a bunch of clowns. This reminds me of the clown in the rest of the little clown idiots that are clueless to what theyre doing because theyll sit on fires and climb up a ladder. Its like Tweedledee and tweedle dumb. If you remember the cartoon, its old George what do I do George? What do I do? Next George George is Kevin the manager whos also the lead munchkin length Wizard of Oz and all these little munchkins are just following the lead munchkin well guess what youre not gonna tell a US Army veteran who has 20 years in the service I feel like I see bottom and belly circus. There was all the clowns in a little munchkins at the grooming shop seriously Tweedledee and tweedle dumb Ill put together in one package. I wonder if they can really think for themselves? if I could give them a zero star I would but I wouldnt trust my dog there again with them for nothing because I do like to. Were gonna do an assessment on the dog. anyway stay out of the shop. Dont trust your dog or cat there seriously.
Mar 27th, 2024

Terrible experience, do not bring your dog here
Jan 5th, 2024

Well, we left my dog at the hotel and it was the worst thing we could do. When we looked for him, he had diarrhea and pain. We brought him our dog's food and it seemed like a mouse peed on it or something, so we had to vote it out. My dog arrived with his testicles peeled and we asked him to bathe and trim him and it was terrible, he didn't smell clean and his tail was damaged. I do not recommend it, the worst experience
Aug 14th, 2023

Terrible service. Never ever again. They They charged to clean my dog's ears and cut his nails. They didn't do the job.
Aug 3rd, 2023

Jun 12th, 2023