AdaptHealth New England

Joanne Fitzgerald _{on Google}

May 13th, 2023

My husband has been ordering products from Adapt as the insurance-approved source of Cpap equipment for about two years. The sales people routinely try to upsell offering items he does not use or need. When an invoice arrives it is within a day or two of the payment due date. The invoice is an ESTIMATED amount and is expected to be paid by the due date. A couple weeks later another statement arrives with the ACTUAL amount due which is always lower, (also arriving within a day or two of the due date). I called to ask about the difference between the two amounts and was told that the difference will be applied to the next invoice. That could be 5-6 months away so as the customer my husband has to make a note of this to keep for the next time he orders. This company is a hot mess.