Pep Boys

Great job.
Apr 9th, 2024

Apr 8th, 2024

Absolutely horrible experience. Never doing business here ever again. I called 3 days in advance and made a 9am appointment and was told 1 to 2 hours and I told them I needed the truck back by 12pm. I was told no problem. Here we are at 12:40pm and just now got started on the alignment. Now I need to cancel my plans because evidently appointments are the last priority. Go to Salem 66 auto and pay half the price and get it done faster. Terrible experience.
Apr 6th, 2024

They did a great job on my alignment very happy with their work. Thank you very much, guys.
Mar 24th, 2024

Really impressed with how friendly and quick my service was today. I called and Justin answered and was able to help me get exactly what I needed. He kindly answered all of the questions I had without making me feel silly for the things I wanted to know. The tires I needed were in stock and Justin informed me he would get them ready while I was driving over. I arrived about 10 minutes later and waited in the waiting room while all 4 of my tires were replaced. Richard replaced my tires and performed a free alignment check and a complimentary vehicle inspection. Something I really appreciated was that Justin informed me of the buy 3 get 1 free tire deal that was going on for the tires I needed without me even having to ask about it. I felt like I was getting the best deal and everything seemed very transparent. From the friendly employees, to the quick service I was provided, giving a 5 star rating is a no brainer. I highly recommend checking Pep Boys in Dracut out for your car needs. I know I'll definitely be going back when I need help with my car again. Thanks again Justin!
Apr 9th, 2024