Pep Boys

Good service
Apr 11th, 2024

Apr 9th, 2024

Would just avoid at all costs. Took my last car here for a basic tire alignment. Took hours for them to tell me I needed work done on the car, including front axle work, when my car didn't even have a front axle it was rear wheel drive. Took my current car in for simple tire service and that took 3 and a half hours. Made an appointment and it took an hour and half just to get the car in the shop. Figure I throw in an oil change too and they couldn't even reset the oil status on my car I had to do that myself. Can go to Valvoline or Jiffylube and pay the same money and get a team of people covering everything and even top off your fluids. They couldn't even have the courtesy to wipe the grease off my car.
Mar 26th, 2024

Mar 25th, 2024

This location of pep boys led me down the most blatant and disgusting bait and switch I have been exposed to in the industry, quoting me hundreds less than what the service ended up costing. The upcharge in service was not stated until my car was already in the process of the service. On top of that, they delayed my appointment by 3 hours and had not even started! They did not resolve the issue, sent me a blank inspection report so I do not even know what work was effective or ineffective to the problem, and now management is dodging calls and refusing to make the issue right. I have spent hundreds of dollars only to be at square one. Do not trust them with your vehicle!! Edit to add: they say reach out to this email below, yet I have been calling and reaching out to resolve this?? They only care about protecting image and have no concrete ways they have resolved the blatant mismanagement of my autocare EDIT TO ADD 4/6/24 this issue is still unresolved. After taking my car to a different mechanic they found they sold me a bad battery! buyer beware!
Mar 31st, 2024