Alden Credit Union

I've been banking there for 68 years, need I say more ,while times have changed they've kept up with the changes, it's convenient. You can do 90% of your banking online. Never had an issue. Great loan office, safety deposit boxes, CDs savings accounts checking accounts what more can you ask for?
May 18th, 2023

Bank is pretty decent. I've had them, for the past 25 years. My god mother was a manager. I've only ever had one bad instance with them; I was scammed out of $60 in the form of $20 increments and aldenville credit Union would not refund the $60, because it wasn't a one-time transaction of $50 or more.
Mar 30th, 2023

Mar 28th, 2023

Very poor customer service especially for a local credit union. Taking my business elsewhere.
Jan 4th, 2023

I'm very disappointed in my most recent experience with Alden Credit Union. I tried to take out my second vehicle loan with them and they were not able to accommodate my needs. There were lots of back and forth emails. They asked me if I wanted GAP insurance more than once when I had already asked for it days prior, in an email. They told me they didn't have my insurance binder when it was sent to them. They did not fully explain the process and it had been a long time since my last car loan which caused more delays and problems. Also, even though they are open until 4:00 they said they were leaving earlier, at 11:00 and the other at 1:00. I had taken the day off from my new job to get this done and I only had a ride later in the day. I was told "We serve other people other than you." HORRIBLE customer service. I finally canceled the loan and found someone else to finance me for LESS money and they had time for me. Also I had been paying on time and paying EXTRA and they still said I was on their first tier and didn't qualify for a lower rate. I asked them in an email how I could get to a higher tier and my question was ignored. I did not feel valued as a client at Alden Credit Union.
Dec 19th, 2022