Chamber of Commerce

      Jeanne D'Arc Credit Union

      ( 32 Reviews )

      Jeanne D'Arc Credit Union
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      Hours

      Wednesday:
      8:30 AM - 4:00 PM
      Thursday:
      8:30 AM - 6:00 PM
      Friday:
      8:30 AM - 6:00 PM
      Saturday:
      8:30 AM - 1:00 PM
      Sunday:
      Closed
      Monday:
      8:30 AM - 4:00 PM
      Tuesday:
      8:30 AM - 4:00 PM
      CALL DIRECTIONS REVIEWS

      Chamber Rating

      2.6 - (32 reviews)
      11
      0
      3
      1
      17
      Read Our 32 Reviews

      Chamber Rating

      2.6 - (32 reviews)
      11
      0
      3
      1
      17
      › ‹
      • Rachel Fisher

        I have been trying to get through to this bank for over 3 hours. You cannot be that busy to answer the phone! Awful customer service!!!!!!!
        Apr 3rd, 2024

      • Shaina Sailor

        Horrible customer service. I had two pending transactions in my account from yesterday, one a deposit and one a withdrawal. Without the deposit the withdrawal would overdraft the account, but it was a recurring deposit that usually goes through on Thursdays anyways. This morning when I checked my account to make sure both transactions went through I saw that the bank had charged me an overdraft fee. When I asked customer service about it because my deposit had also gone through they said they charged me the fee because the withdrawal went through around 1 am and the deposit went through about 5 am. Even though the bank is who approves pending transactions and the deposit was being put through a day late anyway they would not refund the fee. I have never experienced such terrible customer service with any other bank Ive ever dealt with. I wouldnt recommend this bank to anyone as its clear theyre just going to try to take your money at any opportunity. Update: I did reach out as requested in the response to this review and customer service was just as unhelpful as before and nothing got resolved.
        Mar 19th, 2024

      • Mary Jo Boxer

        The wait times are long if you call. Can leave number to call you back but might be several days.
        Jan 22nd, 2024

      • John McDermott

        Fast and friendly service
        Aug 3rd, 2023

      • Cormac Hondros- McCarthy

        Looking for a local bank to open up a business account with, but saw the bad reviews, so will have to look elsewhere. This branch is right around the corner from me, so it would have been great if it worked out. I hope it gets better. 3 stars as to not mess with your existing rating.
        May 21st, 2023

      Read Our 32 Reviews

      About
      Jeanne D'Arc Credit Union

      Jeanne D'Arc Credit Union is located at 245 Chelmsford St in Chelmsford, Massachusetts 01824. Jeanne D'Arc Credit Union can be contacted via phone at 978-452-5001 for pricing, hours and directions.

      Contact Info

      •   978-452-5001

      Questions & Answers

      Q What is the phone number for Jeanne D'Arc Credit Union?

      A The phone number for Jeanne D'Arc Credit Union is: 978-452-5001.

      Q Where is Jeanne D'Arc Credit Union located?

      A Jeanne D'Arc Credit Union is located at 245 Chelmsford St, Chelmsford, MA 01824

      Q What is the internet address for Jeanne D'Arc Credit Union?

      A The website (URL) for Jeanne D'Arc Credit Union is: https://www.jdcu.org/locations-atms/chelmsford-branch/?utm_source=google&utm_medium=organic&utm_campaign=gmb

      Q How big is Jeanne D'Arc Credit Union?

      A Jeanne D'Arc Credit Union employs approximately 20+ people.

      Q What days are Jeanne D'Arc Credit Union open?

      A Jeanne D'Arc Credit Union is open:
      Wednesday: 8:30 AM - 4:00 PM
      Thursday: 8:30 AM - 6:00 PM
      Friday: 8:30 AM - 6:00 PM
      Saturday: 8:30 AM - 1:00 PM
      Sunday: Closed
      Monday: 8:30 AM - 4:00 PM
      Tuesday: 8:30 AM - 4:00 PM

      Q How is Jeanne D'Arc Credit Union rated?

      A Jeanne D'Arc Credit Union has a 2.6 Star Rating from 32 reviewers.

      Hours

      Wednesday:
      8:30 AM - 4:00 PM
      Thursday:
      8:30 AM - 6:00 PM
      Friday:
      8:30 AM - 6:00 PM
      Saturday:
      8:30 AM - 1:00 PM
      Sunday:
      Closed
      Monday:
      8:30 AM - 4:00 PM
      Tuesday:
      8:30 AM - 4:00 PM

      Related Categories

      Ratings and Reviews
      Jeanne D'Arc Credit Union

      Overall Rating

      Overall Rating
      ( 32 Reviews )
      11
      0
      3
      1
      17
      Write a Review

      Rachel Fisher on Google

      image I have been trying to get through to this bank for over 3 hours. You cannot be that busy to answer the phone! Awful customer service!!!!!!!

      Business Response on Google Mar 29th, 2024
      Hi Rachel,We are sorry about the wait time for our contact center. If you’d like to send us your best contact information via private message, we’d be happy to direct your inquiry to the appropriate department.

      Shaina Sailor on Google

      image Horrible customer service. I had two pending transactions in my account from yesterday, one a deposit and one a withdrawal. Without the deposit the withdrawal would overdraft the account, but it was a recurring deposit that usually goes through on Thursdays anyways. This morning when I checked my account to make sure both transactions went through I saw that the bank had charged me an overdraft fee. When I asked customer service about it because my deposit had also gone through they said they charged me the fee because the withdrawal went through around 1 am and the deposit went through about 5 am. Even though the bank is who approves pending transactions and the deposit was being put through a day late anyway they would not refund the fee. I have never experienced such terrible customer service with any other bank Ive ever dealt with. I wouldnt recommend this bank to anyone as its clear theyre just going to try to take your money at any opportunity.
      Update: I did reach out as requested in the response to this review and customer service was just as unhelpful as before and nothing got resolved.

      Business Response on Google Feb 12th, 2024
      Hi Shaina, Thank you for reaching out, and we apologize for any inconveniences you have recently experienced. If you would like to send your contact information via direct message, we would be happy to have someone look into this further and reach out to you. To protect your security, please do not reply to this message with any personal information.

      Mary Jo Boxer on Google

      image The wait times are long if you call. Can leave number to call you back but might be several days.

      Business Response on Google Dec 29th, 2023
      Hi Mary Jo,Thank you for your feedback. Our call centers experience increased volume during certain parts of the day. If you prefer not to wait, you can access our callback feature by entering your phone number and then a representative will get back to you shortly after. Please note, multiple entries after entering your phone number in the call back feature, will result in you losing your initial spot.

      John McDermott on Google

      image Fast and friendly service

      Cormac Hondros- McCarthy on Google

      image Looking for a local bank to open up a business account with, but saw the bad reviews, so will have to look elsewhere. This branch is right around the corner from me, so it would have been great if it worked out. I hope it gets better. 3 stars as to not mess with your existing rating.

      Business Response on Google May 27th, 2023
      Hi Cormac,Thank you for your interest in Jeanne D’Arc Credit Union. While we understand that seeing negative reviews can be discouraging, they are not an accurate reflection of our organization, serving over 97,000 members and our community for 111 years. Our Business Services team would be happy to speak with you regarding the business accounts and services we offer. Please send your contact information in a private message, or, if you prefer, you can contact them directly at [email protected] or (978) 323-4952.
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      Overall Rating

      Overall Rating
      ( 32 Reviews )
      11
      0
      3
      1
      17

      Write a Review

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