Sherwin-Williams Paint Store

John Harris _{on Google}

Jun 13th, 2022

Great customer service...above and beyond expectations

Craftsmen Standard Flooring (Flooring company) _{on Google}

Jan 10th, 2022

Great selection and service

Dennis G _{on Google}

Jun 25th, 2021

Very helpful!!

Victor H _{on Google}

Nov 18th, 2021

Have you ever wanted to experience the worst customer experience in your life? Well, look no further! Come to this Sherwin Williams at a noon on a Sunday.
Sarcasm and passive aggressiveness aside, went in to get three gallons of paint for a scenic design project. I go up to try to get a sense of what my options for finishes are. Barely an audible response. The gentleman working at the front desk hardly acknowledged me, and doesnt bother to explain anything to me. He lists some options (doesnt bother showing me or pointing at any references) I select one randomly. I show him the paint cards. He told me to read them off. I said sure.
He then says I cant make these paints. I ask why. He explains theyre out of extra white base. This itself is fine. I try to work with him to get a darker color, but he says he doesnt know what he can make. Im ok if the system works based on him inputting a number, but he could at the very least tried to be a little more helpful than that.
After a lot of struggling, I decide to just get one of the colors. I ask him to make the purchase tax exempt, and he says he cant do that. He says itll take a week. And that only his manager can do it. I know this is a tricky task sometimes, but the way this was handled was just so infuriating. No attempt at being helpful or understanding whatsoever. Zero.
Im assuming this is just the case of a very exasperated and tired staff member, and I hope this review doesnt get him in any trouble. But this was the most miserable Ive been in any retail store in the history of my three-ish decades being alive.