Bright Horizons at Kendall Square

Ginny Ha _{on Google}

Nov 23rd, 2023

You get lucky and it has been so nice so far until there is a new kid in a class who scratches many kids in the class. The center will then bring in the regional manager to tell the parent of the kid who got 5 scratches on the face (with one very close to eye) and observed that the new kid trying to poke his eyes first hand! to find new daycare if we expected no injuries!!!!!
Well done! They have a nice and new facility but seriously need new manager or better way to handle a situation.

Priya M _{on Google}

Oct 10th, 2023

The teachers at Kendall center are wonderful! They go above and beyond to take care of the children. Even the same chain at different locations is different in many ways. The quality of service at this location in excellent right from the center director Kayla who is friendly and accommodating your requests. The center has many kids activities besides the curriculum like halloween pumpkin patch, fun activities for fund raising in summer which kids enjoy and birthday celebrations. They have never missed an app update for a single day and the teachers cover for one another when someone is absent. My son goes to K-prep and they have a very structured curriculum tailored for kid/s and truly care for the children and love their job which is crucial.

Alison Leed Dybes _{on Google}

Mar 9th, 2021

We have been at this center for almost 4 years, currently with two children. I am writing a review to say how well the staff and administration are doing with COVID-19 safety regulations. We are so glad to have the teachers at Bright Horizons Kendall Square watching over our children every day, and we feel it is safe, clean, and extremely well-regulated. The parents are well informed about any updates, and any changes are clearly communicated. The safety of the children and staff is a primary concern --- and my kids are not at all bothered by the additional regulations in place. They missed Bright Horizons when the state was locked down for a few months, but the teachers went above and beyond to keep in touch with the families. Now that everyone has returned, my children are thrilled. We are so happy to be a part of the Bright Horizons Kendall Square family. Even before the pandemic, it was obvious that the teachers truly love the kids and enjoy spending time with them. My children have learned so much, and more importantly, have been happy each day.

TL P. _{on Yelp}

Feb 1st, 2018

Most of the staff here are caring and genuinely want to provide a safe and enriching environment for the children. But parents who are considering any Bright Horizons location should know that it's a publicly traded, multinational corporation (stock symbol: BFAM). That means that minimizing costs is the ultimate goal. And you can see it when you pick up your child: late in the afternoon, staff are shuffling kids from one room to another and counting heads, trying to consolidate so that management can tell "extra" staff to clock out ASAP. This profit-protecting shuffling can come at the cost of children's well-being; at pick-up time, our son often seemed distressed and confused at being moved into new rooms with unfamiliar people at the end of the day. On a related cost-minimizing note, we have it on good authority (a former staffer) that the teachers aren't paid what they're worth, even those who have been there for years.