west elm

Feb 24th, 2024

Rude, disinterested staff and terrible customer service! Came into store to look for a chair I saw online. The young man Joe at the desk never looked up to acknowledge mejust flatly said we dont carry it and kept typing! Wowhow about lets see what else I can show you that fits your needs. How are they still in businessoverpriced and poor service?
Dec 11th, 2023

This review is for the customer service of Alex. He helped my husband and me select a sleeper sofa for a basement renovation and he was friendly, patient, and knowledgeable about the product. He offered for us to try the actual mattress which involved him having to move numerous things around (which was done carefully and efficiently) but we never felt pressured or rushed. I just ordered a coffee table over the phone and when the guy I was talking with was very helpful and friendly, I realized it was Alex again. I have noted some of the negative reviews for customer service at this location and I did have a similar experience when I was in the store a different time last October and Alex was not working. I needed a fabric sample to determine the couch fabric. There was a male and female associate at the kiosk talking with each other about weekend plans and eating. neither of them looked up or acknowledged me even though I was standing and waiting for a while. I ended up having to flag down someone else for help. It would benefit the store to promote someone like Alex to train associates and avoid poor customer service interactions like that. And if anyone in charge of that location is reading this review, you should thank Alex and acknowledge him for being an asset to your store.
Jan 30th, 2024

When my partner and I visited, Alex C. provided a great and thorough overview regarding the different fabric options/textures to best suit our lifestyle and apartment decor. Super warm and helpful-- I am grateful Alex C. was able to help us!
Dec 10th, 2023

Terrible delivery service
Sep 25th, 2023