JOANN Fabric and Crafts

Cashier 807706, on 6/16/23, at 5:32, in Burlington, was the sweetest and most helpful salesperson! She immediately stopped what she was doing, helped me, and we had a lovely conversation too. Will definitely be back sooner than later!
Jun 16th, 2023

Huge selection of fabrics and I'm always able to find what i need.
May 1st, 2023

This is my favorite Jo Anns to go to. They are always super sweet, and they know me by name now!
Apr 2nd, 2023

(Translated by Google) Excellent (Original) timo
Mar 17th, 2023

In the morning of May 23rd, 2023, my friend and I went to Joann Fabrics and Crafts in Burlington MA. It was the worst terrible purchasing experience I have ever had in my whole life. My friend had purchased cloth in this shop many times before. She purchased over 40 pieces cloth in this shop before. This morning she and me picked up some cloth(different colors) in this shop. Previously, every time, the shop assistants helped her to cut the cloth according to the size she wanted. As usual, when we asked help from the shop assistant there to cut the cloth again. The shop assistant rejected us in a very rude attitude. She said she couldnt help us to cut them. We had to cut them ourselves. This is the company policy. If a customer goes to a cloth shop to purchase cloth, different colors and different size for each piece of cloth, it is really difficult or almost impossible for the customer to purchase these cloth. As it needs good knife or ruler and lots of time to do that themselves. We tried to talk to the shop assistant to explain previously the other shop assistants always helped out the cut the cloth according to the size my friend wanted many times before. Why was she not willing to help this time? She didnt want to listen to us at all. Her attitude became severely rude. In a big shock, she and her manager called the police after. They told the police they didnt want to sell the cloth to us. In the future, they didnt welcome us to shop in their shop any more! I felt I was deeply hurt and being discriminated severely. Maybe it was because me and my fiend didnt speak fluent English. Maybe it was both of me and my friend were Asian. Why this time, company policy? What about those many precious times not this company policy. The company policy worked only towards me and my friend this time? I analyzed the deep reasons she rejected us: 1. There were many pieces of cloth we purchased this time. There were lots of cutting work she needed to do. She had not patience at all. 2. Me and my friend we are both Asian and both of us didnt speak fluent English. I have not been calm since this terrible experience happened.
May 16th, 2023