Lands' End

Returned a fleece pull over as the sleeves were falling apart. They took it back and I thought they would either fix it or replace it. In stead they sent me $5.00 gift card for it? I am done with Lands End. LL Bean has much better quality and customer service.
Mar 24th, 2024

Why won't Land's End claim responsibility for providing toxic uniforms to Delta flight attendants? They put on your uniform then they got blisters rashes and cancer. Do the right thing.
Mar 23rd, 2024

Prices are unreasonable on many items. Quality has dropped like a rock. No longer can purchase blind from this company. When we complained about our last order, they didn't even give us a return option. Done with them.
Mar 15th, 2024

My boyfriend and I were walking through the store to get to another part of the mall and we were rudely approached by an older woman with short hair and glasses. She was extremely rude to us when we were just minding our own business and said to us that we should have went to a real entrance so that we wouldnt have to be spoken to. We were polite to her when she asked us what we were looking for and responded no, thanks. Were just passing through. Only to get a nasty reply. It was very passive aggressive of her and it was very unnecessary. This lady needs to work on her customer service skills especially as I have worked in customer service for many year and know to keep my mouth shut and not be rude to customers.
Mar 8th, 2024

I order from them a lot and always find myself wanting to check out their website after receiving their catalog. However, its crazy how you can get the catalog then immediately go to the website and the item is either sold out completely or not even available in the search. You need to put in the exact name of the item or you will not find it. For example: searching bikini bottoms will not show all bikini bottoms as expected. That specific striped one that you happen to be looking for will not be displayed. Its so hard to find anything on their website, shipping costs are painfully archaic and the price on the same item is different depending how you search for it. Ive actually searched for the same item on lands end several different ways and got multiple prices on it. Naturally I chose the least expensive option but come on! Please make your system more user friendly! Also want to add that the shipping is painful. You place an order, then not get an order confirm until 2 days later that theyre working on it. 4 days and still hasnt shipped yet? Then when they do finally ship, its like UPS Ground that takes another 5 days. I get things from China faster than this.
Mar 6th, 2024