Quirk Chrysler Jeep

Sidrit Veselaj _{on Google}

Apr 7th, 2024

***updated to 3 starts. we finally resolved our issue a few weeks ago.
I'll change my rating once my issue is solved. Mopar offered to buy out my warranty because the cost of replacing the transmission was too high. This was in August of 2023, and the service department had the car in for the transmission fix. We agreed to sell the car for $1000 with Raj, which you guys didn't honor and later said Raj is no longer here and "we can only offer you $500". We sold the car for $500 just to avoid dealing with this further.
Mopar mailed a check to the dealer in August of 2023. I was told from your servicing department that you guys never got the check and you could no longer help me and i'd have to deal directly with mopar. The check was lost and no one cared to help us. It's been since august of 2023 that i've been on the phone with mopar to get the warranty buyout check. They've been dragging their feet and now they're finally saying we're about to re-issue the money.
They called me today and said they'd credit the dealer's account and that the dealer would cut me a check. The reason for doing this is to avoid another check being lost like the first time. Called the dealer today to explain my situation and was transferred to GM Eric, who felt like was bothered by my call and was being quick to dismiss that this is a mopar issue. It is a mopar issue but i initially brought the car in for service at your dealer. This is not how you treat clients.

kathleen lyons _{on Google}

Mar 19th, 2024

I was having issues with my Jeep FOB even after changing batteries , I called down and a service member Matt Gadbois said I could come right down. He saw me right away, troubleshooted my FOB and got it working and didnt charge me. I was preparing to pay $400 to replace it, but Matt was so kind, efficient and helpful . Ive never had such a pleasant experience at any dealership like I did at this Jeep .

Richie Eats _{on Google}

Mar 5th, 2024

Great dealership from my experience. Ive only used the service side of the dealership and they were pleasant to work with. Only complaint I have is they usually book out far for their services.

Brigitte Walsh _{on Google}

Mar 1st, 2024

I highly recommend Sales Manager Minh Ta. She was so helpful and quickly responded to all of my questions. She worked to find me the best car at the best price. She was super fast with all the paperwork and made everything really easy. All the sales and service staff at the Quirk Dealership are excellent but Minh sets the standard for exceptional customer service!

Samantha Spink _{on Google}

Mar 15th, 2024

The service manager is extremely helpful and really cares! My Jeep Wrangler started having corrosion and my warranty was going to expire in 4 months. The dealership I bought my jeep from said they couldnt help me and didnt give me any guidance. I called Quirk Jeep in Braintree and the service manager Mike was so helpful. He called me back within 5 minutes and gave me all the steps to take in order to get a claim started with Chrysler and additional numbers to call for further assistance. He took time out of his day to help me even though I was not an existing customer, and I really appreciated it. I called their service center recently after having trouble starting my Jeep, and after a few questions over the phone they were able to help me and advised I call AAA to change the battery since they were full with appointments. They were right and all the issues I was having was because of the battery. Its hard to find a place that actually cares about their clients and I feel this service center has gone above and beyond to help me even when I wasnt a customer at the time. Thank you so much!!