Braintree Auto Works

Mai Yer _{on Google}

Oct 31st, 2023

I came in spontaneously to have my brakes checked. The location of the driveway into their shop is a little confusing as there are do not enter signs on that same street but its totally fine as long as you quickly drive straight in. They took me in immediately with one hour till closing time and was able to confirm what was going on just by looking at the area of significance and then called to see if they had the parts, told me how long it would take, and gave me a quote in less than 10 mins. They were incredibly efficient and even gave me a few suggestions as to other things that may be going on with my car- a strut issue and something in the rear. They didnt pressure me at all. They were incredibly informative and affordable; none of those extra fees included. I wish I could tip them!! I decided to walk to the mall (22 mins) to wait while they fixed my car. They came to pick me up from the mall! They even fixed my stroller which my husband got stuck somehow. Incredible service. Small business, probably family owned. I appreciated that I came in for one thing and I left with that one thing. When it comes to auto repair, it can get expensive (as I have experienced with other maintenance appointments). You go in for an oil change and you come out with 5 other things that needed to be done and next thing you know, youre paying $600 instead of the $80 you planned for. I will continue to be a customer as long as I live here in Braintree.