Sleep Number

Beware any 'special discounts'. Went to Braintree to look at a Sleep Number bed. We weren't planning to buy right away, but the sales person Jesse told us they would give 10% off if we bought same day. When I went to pay, Jesse said he couldn't apply our discount that day because some manager wasn't there to sign off, but that he would put it through first thing when the manager came back the next day. After five days of asking why the discount wasn't being applied yet, it turns out there was never any discount. It was just a way to pressure us into buying a bed. Why was it so necessary to sell a bed that day that Sleep Number needed to treat us like suckers?
Aug 25th, 2023

Jul 18th, 2023

Always a pleasure having Dannis service at the Braintree store
Dec 26th, 2022

Monica was super helpful and attentive!!!
May 31st, 2022

You don't really deserve one star. I bought two pillows here and I have never seen such poor service in the US. Monica didn't ask me for any information when I was shopping in the store. Of course I don't know your policy When I went to return today, the staff told me that the customer information of the order was their store, not me, so I Can't return. And the employee who sold me the pillow no longer works there and nothing can be done. Can I say that you did it on purpose to prevent customers from returning the product? She didn't ask anything when she was selling,He said This is not your problem, but I can't do anything" excuse me!! Your employee's problem Customer pay for this? more than two hundred dollars? Really disgusting service. Do something responsible,!!
Sep 5th, 2022