Impressive Basements

I used to be an enthusiastic and ardent supporter of Impressive Basements. They finished my basement about 5 years ago and then added a bathroom a couple of years later. Both jobs were done well and we really were very happy with the work. We even posted extremely positive reviews on a paid members website. So what has changed you ask? Well the customer service years later has degraded significantly. We recently did a project where we had to remove one of the panels to run water lines. I figured no big deal, the team at Impressive is great and I'll pay them to reinstall it. Emailed the company, no response. Emailed the sales team, magically a response until they learned I was looking for service (which I clearly stated I was happy to pay for). The response, we'll get back to you to schedule something. Weeks go by and nothing. So I call the owner. He answers and assures me he can help up but call him next week because he's in the car. No problem. I call next week. Goes to VM but the mailbox is full. I wait 2 days and call back. Nothing. So I send a text message (which I generally avoid as a matter of doing business but alas, I am at my wits end) no response. This last stage is before the week of July 4th. So I let the week of July 4th pass because a lot of people take vacation during this week. I call today (Wed 7/11) and right to VM it goes. Again, VM full so I can't leave a message. So I'm stuck with panels that I don't know how to reinstall on my own and the original contractor is unresponsive. To potential customers, be aware, unless you are handy or have another contractor to lean on, you could find yourself in this same situation. As I said, happy with the product but discouraged that the company doesn't seem to want to help (on a paid basis) former customers put their home back together. Update: After posting this review, the owner contacted me and scheduled the repair work. The carpenter arrived on time today and completed the work very well. I am thankful for the response and have adjusted my review rating to account for the follow-up and correction of my problem.
Nov 23rd, 2018

This guy is a crook .You are nuts to do business with him.
Sep 13th, 2017

I can not say enough good things about KAKS Home Improvement Services. Steve is one of the friendliest guys I have met, He made the basement transition fun and easy. Not to mention they made my basement one of the nicest rooms in the house.
Mar 14th, 2013