SERVPRO of Boston Downtown / Back Bay / South Boston / Dorchester

Ismael and his team did an excellent job! Quick, efficient, and clean. Nick was also excellent as project manager. Thank you!
Jan 10th, 2024

Working with Dan Martin from ServePro was a nightmare. He was unresponsive, not professional, and I legitimately felt like he was working on behalf of the insurance company and not us, his customer. Never returned calls, tried to overcharge us by a lot, and dragged his feet for months on a simple project. Every time I spoke with him I felt like I was bothering him. In the end, he laid the project off onto a 3rd party and Servepro didnt even do the work. If you do go with with Servepro, plan to have them put an air purifier in your house for 2 weeks and then be charged by the day. Dont work with Dan Martin no matter what.
Aug 24th, 2023

Servepro came to my rescue when my first floor and basement were flooded by a plumbing malfunction. Came in within hours and cleaned up the water and set up their drying equipment. I also used their services for the demolition of basement and first-floor floors and walls. This also involved removal of all bathroom fixtures and kitchen base cabinets. The team were prompt, polite and professional. Reggie, the man in charge, kept me informed of work order details and progress. It was a big job but they finished in two days and a few hours on the third. They left the place immaculate and ready for reconstruction. Ryan, my contact at Servpro, called me often during the whole process and I really appreciated the fact that he returned my calls promptly. He made the whole process easy for me and I would recommend Servepro, Boston, to anyone who needs this type of service.
Dec 10th, 2023

On behalf of Gaftek - we used ServPro at a commercial property in downtown Boston. Nick (Project Manager) was fantastic to work with. The entire team was extremely professional and communicated extremely well. There was a lot of long, overnight hours accrued on this project, Gregory and Ricardo (crew chief's) where also helpful and did a great job! I would recommend this group to anyone. Services: Flooring, Mold remediation
May 12th, 2023

Jonathan and his team did such a great job on removing the mold and water damaged portions of my home from a ruptured water pipe and in a timely manner. I work Monday through Friday and he was able to work around my time allowing me to not miss a ton of time at work. His team is very efficient and I could not have asked for a more helpful team of individuals. They really go above and beyond to make sure the customer is happy and gets what they need. He explains everything that needs to be done and makes sure that you are happy. Do not hesitate to call them for help. Services: Flood cleanup, Water removal, Mold remediation, Water damage-related mold removal
Apr 23rd, 2023