Audley Travel

Had a four person private Egypt tour in 2023 and some aspects were good, including hotels and logistics on the ground. But overall, once they have you signed up and paid, they're not very responsive. Even the day before we left and had some last minute questions, he wouldn't even call us back. Some guides were very good, one was very mediocre. I would not use them again.
Apr 28th, 2023

Gareth was a great help both in planning our NZ trip as well as following up on any post issues.
Apr 23rd, 2023

It saddens me to give Audley Travel an unsatisfactory review. Several things stood out during the trip that Audley was directly responsible for. First, the contact we were given in the Galapagos Islands was subcontracted out, and then they subcontracted out as well. We were subcontracted five times in total. Audley had no knowledge of this and frequently directed us to contact different people. Additionally, Audley provided us with pick up times that did not align with what our guides had listed in the documents they received. Audley did not inform us prior to the trip that one of the hotels we had booked was in the process of renovations. We were informed following check in and were told that Audley was supposed to communicate that to us prior to our arrival. Thirdly, several members of my family have dietary restrictions and severe allergies. This was communicated prior to the trip, and we were assured that Audley would communicate that to each place we were scheduled to visit. Audley did not provide the list to several places we visited, and even provided an incorrect list at one point. Audley also provided an incorrect list of who would be staying in what room at each hotel. When we corrected this the first time, we were assured by Audley that they would reach out to the rest of the hotels to ensure that the list was corrected. The lists were not updated when we arrived. Lastly, when we reached out to Audley for help and clarification while trying to board one of our flights, we were not provided with any assistance nor clarification.
Jan 21st, 2023

Tried to book a trip to Italy with Audley. Scheduled an initial consultation thru their website. No one called at the designated time. Received several emails and responded to them - no response. Called and asked why they don't respond even when an appointment was set up. Got an apology call from Zach and we scheduled another initial consultation. Guess what? He didn't show up for the call again! Given the fact that they can't even schedule a phone call, I wouldn't trust them with a vacation. Wish I'd read some of these reviews before I reached out.
Dec 23rd, 2022

We worked with Audley for our honeymoon trip in Africa; we got wrong guidance on visa, entry requirements, that made us change our destination 3 days before our wedding day, 4 days before intended departure! The travel agent kept pushing for me to keep with the original destination despite a rejected visa (saying I can get visa on-arrival when i couldn't). We ended up with a super stressful trip and not the luxury experience we paid $$$$$ for. I worked with a travel agency so I wouldn't have to plan my honeymoon on top of the wedding, but only to realize you can't leave it up to Audley!
Dec 15th, 2022