Baystate Express, LLC

Rude, inefficient, irresponsible, disrespectful, and inconsiderate business. It took multiple unanswered phone calls and text messages for the item to finally be picked up; it took over a month, to be more specific. They were contracted by the furniture company we did business with. Phone calls were never answered, and the text messages were incomplete responses with no customer service. They rescheduled the item pick up multiple times, including canceling pick-up 2 hours before the rescheduled pick up time - they did not care that we had to take time off work to accommodate this pickup time window, and they did not even offer an apology or explanation as to why. When they finally picked up the item, the driver showed up with a minor to help him pack the item, did not speak to us, and left the apartment door wide open without letting us he was done on his way out. I should add that he pointed to a form and a pen, non-verbally asking us to sign the document. Furthermore, he seemed annoyed that we wanted to read the form we needed to sign before signing it. These are merely examples of the type of business you will be engaging with if you chose to do business with them.
Dec 28th, 2023

I HIGHLY RECOMMEND Baystate Express if youre looking for an experienced, reliable company to ship your valuable antiques. I hired them to ship a dining table for NYC to Beverly Hills, CA and the service was top notch. Good communication, and my table arrived in excellent condition. It was very well wrapped and the crew did a great job unloading and setting it up. Thanks Again
Nov 28th, 2022

Baystate delivered some furniture we ordered from Chairish and were excellent. Communicated well to find us, put it in the location we wanted, nice and professional.
May 17th, 2022

Arrived in a week and in great condition. Super easy to work with. Will use again.
Dec 4th, 2021

Best shipping service around! My items arrived in a timely manner and everything was In perfect condition. John is super reliable and was easy to get in touch with whenever I had any questions. I had a wonderful experience, thank you again!
Dec 19th, 2020