Dartmouth Street Vision Center

Apr 9th, 2024

Apr 8th, 2024

Apr 7th, 2024

I've been a regular at this center for over six years, mostly because the doctor's care has always been excellent. But recently, I've hit some snags with the front desk that I think need some attention. Back in 2019, I bought glasses here and everything seemed fine until I tried to reorder with the same prescription somewhere else. That's when the confusion started. I brought the glasses back to the center to check things out. Initially, one staff member mentioned that my glasses were stronger than what my prescription stated, suggesting this was somewhat normal. I found it strange, but I trusted their judgment at the time. A few months later, I returned with the same glasses, only to be told that they perfectly matched my prescription, contradicting the earlier assessment. Moreover, the staff flatly denied the earlier claim about intentionally stronger lenses, adding to the confusion. The record-keeping added another layer of frustration. When I asked for my original 2019 prescription, the responses were inconsistent. One staff member assured me that records were maintained for five years, yet could only produce records from 2021 onwards. It was only when another staff member intervened that documents dating back to 2018 were located, highlighting a clear disconnect in how information is managed. There are two distinct experiences when interacting with the staff at the front desk. One staff member tends to be reliable and corrects errors promptly, while the other, though confident, has demonstrated a tendency to provide misleading information without acknowledging the oversights. Its not about who they are as individuals; it's about the consistency and reliability of the service they provide. While the doctor's care remains impeccable, the administrative experiences have been a bit of a rollercoaster. It's a blend of confusion, frustration, and a nagging feeling of uncertainty about the information provided. I'm sharing this in the hope that it leads to improvements at the front desk. Clear and trustworthy communication is crucial, especially in eye care.
Feb 9th, 2024

Started with Dartmouth Street Vision over 10 years ago after having tried a number of other practices. Dr. Sabree has always been excellent.
Dec 16th, 2023